Airfreight Product Manager

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope

This role is for a leader who can drive both strategic vision and hands-on execution for the Air Freight product acrossIndia.

Strategy & Commercial Leadership

• Develop and implement the comprehensive commercial strategy for the Air Freight product in India.
• Ensure best-in-class service procurement
  through effective service provider management and development.
• Deliver the best-in-class response to all RFQs and RFIs.
• Maintain a fully compliant operation at all times.

Tactical Operations & Efficiency

• Develop and execute operational plans to meet and exceed business objectives.
• Drive operational efficiency to ensure continuous business performance improvement.
• Support and guide the sales operations team.
• Prepare, execute, monitor, and regularly update the business plan.
• Cultivate cooperation and support from major origin points and gateways.
• Build excellent relationships with carriers, vendors, and local authorities.
• Monitor and improve departmental productivity indicators.
• Instill a culture of consistent and complete compliance across the team.
• Champion digitalization and creative solutions for improved efficiency and accuracy.
• Stay current on market and industry knowledge by regularly reviewing business/trade journals and attending industry events.
• Ensure adherence to Data Integrity KPIs.

Customer Focus & Sales Engagement

• Actively support sales and customer retention efforts.
• Regularly meet with customers to understand their expectations and align solutions to their needs.
• Complete 8-10 sales and/or retention calls per month.
• Act as a key sponsor for at least 2 customers to drive cross-product business growth.
• Proactively provide pricing alternatives, routing solutions, and technical assistance to customers.
• Guide teams to ensure timely responses on proposals, quotations, and information with market-competitive pricing.
• Prioritize and drive export business growth.

Financial Management

• Conduct monthly reviews of P&L, productivity results, and goals.
• Review and achieve the planned product net revenue and yield targets.
• Support the Air Freight team in developing their tactical business plans.

People & Team Development

• Provide training and guidance for competency enhancement.
• Identify, develop, and coach the team at the country level.
• Ensure all team members have clear job descriptions, expectations, and a structured development plan.
• Offer guidance on industry and market developments to leaders, sales, and operations teams.
• Deliver required training to sales and operations.
• Participate in and review Air Freight operation appraisals.

Compliance & Culture

• Promote compliance by diligently following all company policies and procedures.
• Be a role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies.
• Support and implement all compliance initiatives, changes, and trainings.
• Proactively promote the company's culture attributes.

Qualifications & Experience

• Air Product Expertise: Expert knowledge in all aspects of Air Freight products, with in-depth knowledge of the India market.
• Experience: Minimum 8 years of deep expertise in the Air Freight product, covering both operational and commercial perspectives, and 3-5 years in a managerial position.
• Market Exposure: Extensive Air Freight market exposure in India.
• Communication: Fluent in English across all forms of communication.
• Skills: Highly proficient in organizing, planning, prioritizing, assigning, and controlling shipments.
• Soft Skills: Strong interpersonal skills for working with diverse cultures and people; must possess a charismatic and confident personality as well as an exceptional work ethic.
• Preferred: Graduate from IATA / FIATA introductory course.