GCOE Governance Consultant

Job Description

Position title: GCOE Governance Consultant - KPIs and compliance

Location: Pune

Reports to: GCOE Governance leader

Purpose of the job:

As a Governance Consultant, you will play a key role in driving governance and compliance activities that ensure consistency, transparency, and operational excellence across various GCOE teams.

Key internal partners include teams within Business Intelligence, Customer Support, and Learning & Development, as well as cross-functional collaboration with Product Leadership, Global Operations, and Customer Success.

You will drive adherence to global standards and policies, oversee compliance tracking and reporting mechanisms, and act as a trusted advisor to ensure processes maturity and accountability.

By collaborating across functions and geographies you'll help ensure that governance principles translate into measurable quality, performance, and business impact.

Accountabilities:

Key accountabilities (this area is not a detailed description of activities on the job):

In this job you will:

• Build interactive PowerBI dashboards and reports tailored to business needs
• Ensure reports are user-friendly and aligned with KPIs.
• Ensure compliance with data governance and privacy standards.
• Troubleshoot issues and maintain data accuracy
• Establish and maintain governance frameworks and controls to ensure consistency, transparency, and compliance in operational processes.
• Define and measure key governance metrics and compliance KPIs; identify risks and develop mitigation or escalation plans.
• Facilitate governance reviews and decision-making forums that drive process accountability and best practices sharing.
• Support process standardization, documentation, and deployment across multiple functions and markets.
• Support and lead transformation initiatives with guidance by identifying governance gaps, process inefficiencies, or control weaknesses.
• Provide subject-matter expertise, training and guidance on compliance standards and governance.
• Support implementation and stabilization of new governance models, tools, and reporting mechanisms.
• Partner with regional and global stakeholders to embed governance practices in transformation projects and BAU operations.

Requirements:

Work experience:

• minimum 3 years of experience in NIQ, in Governance, GCOE, Operations or similar environments

Requirements:

• Proven analytical and problem-solving skills, with the ability to identify root causes and drive accountability.
• Advanced knowledge of Power BI Desktop and Power BI Service.
• Ability to create interactive dashboards, reports, and data visualizations.
• Experience with DAX (Data Analysis Expressions) for complex calculations
• Data modeling knowledge to optimize Power BI reports and datasets.
• Ability to design and build custom apps using Power Apps is an advantage
• Design skills to conceptualize, structure, and build new processes, frameworks, and governance models from the ground up.
• Knowledge of GCOE areas (BI, Customer Support, L&D) is highly desirable.
• Curious, detail-oriented, and driven by continuous improvement (challenge the status quo).
• Knowledge of flowcharting/process mapping tools.
• Excellent stakeholder engagement and communication skills; able to translate complex governance or process topics into practical actions.
• Strong organizational and planning abilities, able to manage multiple priorities independently.
• Proficient in data analysis and reporting using MS Excel and MS PowerPoint.
• Experience with project management, Agile frameworks, and risk management practices is an advantage.
• Prior experience in cross-country or global environments is an asset.
• Fluent in English (written and spoken).