Sr. Content Authoring Expert

Introduction

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

Gallagher Center of Excellence is seeking to hire a Senior Content Management for the GCOE Business Enablement vertical. As the Senior Content Management for the GCOE Business Enablement vertical, you will be responsible for leading and executing web publishing strategy and administration for our external and internal digital channels utilizing our content management systems (CMS). You will be managing content updates, ensuring the smooth and efficient transition & delivery of various shared services functions to internal stakeholders, and driving content accuracy and consistency. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in Rolling Meadows, Chicago, and other global locations. Exposure to advanced HTML/CSS.

How you'll make an impact

Responsibilities:

Lead and execute web publishing strategy and administration for external and internal digital channels utilizing the company's CMS.Provide assistance with content strategy and user experience within product teams.Manage and publish content across multiple corporate websites ensuring consistent, relevant, and timely execution.Own content authoring templates to ensure content web display, reuse, performance, and measurement best practices are in place.Partner with marketing content owners to prepare content plans and update content on websites.Understands and addresses customer needs. Strives to improve the user experience for content administrators and users.Create mockups of changes or new functionality.Collaborate with the technical delivery team to manage new features and updates to the CMS.Manages multiple tasks and projects simultaneously. Prioritizes work to meet deadlines and ensures timely execution.Work on content migration projects, site planning, creation, and ongoing site updates and enhancements.About you

Preferred Degree: Bachelor's degree in computer science, Information Technology, or related fields.

Certificate(s)/Special Training: Basic HTML/CSS.Or CMS knowledge

Experience (Career Level Guide) :7+ years of digital content management or related experience.

Knowledge, Skills and Ability:

SharePoint Content Management (Internal Platform)

Manage the creation, design, and maintenance of SharePoint sites, pages, document libraries, lists, and team spaces.Ensure content governance policies, taxonomies, and metadata tagging are applied consistently.Oversee content lifecycle (draft, approval, publishing, archiving) and version control across departments.Train and support internal teams on SharePoint best practices and standards for content contribution.Manage user permissions and security to ensure appropriate access and confidentiality.

 Sitecore Content Management (External Platform)

Manage and publish web content on the company's public-facing websites using Sitecore CMS.Work closely with marketing, communications, and design teams to ensure branding, tone, and messaging consistency.Monitor web content performance using analytics tools and recommend improvements for engagement and reach.Support localization and multilingual content publishing strategies as needed.Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.  

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. 

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.  

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

---