Customer Care Executive

3 days ago


Kharagpur, West Bengal, India Food Studio Full time

Key Responsibilities

  • Call existing customers (re-customers) from the database to:
  • Collect feedback on food, service & ambience
  • Inform them about offers, events & new menu items
  • Invite them again for dining
  • Call table-visit customers after dining to:
  • Take experience feedback
  • Handle complaints politely
  • Improve repeat visit ratio
  • Update daily call reports:
  • Number of calls made
  • Positive / negative feedback
  • Callback & revisit confirmation
  • Build long-term customer relationships
  • Coordinate with the restaurant manager & marketing team

Required Skills

  • Good communication skills (Hindi, Bengali & basic English preferred)
  • Polite, confident & customer-friendly tone
  • Basic mobile & computer knowledge
  • Ability to convince customers politely
  • Experience in restaurant / retail / tele-calling is a plus

Qualification

  • Minimum 10th / 12th pass
  • Fresher with good communication can apply

Experience Requirement

  • 0–2 years in:
  • Calling Executive
  • Customer Relationship
  • Tele-sales
  • Restaurant feedback calling

Job Type: Full-time

Pay: ₹7, ₹10,000.00 per month

Work Location: In person


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