Associate Staff Engineer

4 days ago

Remote, India Nagarro Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in

Job Description

Requirements

  • Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint Online).
  • Strong understanding of Proofpoint or similar email security platforms.
  • Knowledge of Azure Active Directory, conditional access policies, and user provisioning.
  • Solid troubleshooting skills for O365 mail flow and Microsoft Teams collaboration issues.
  • Understanding of Identity & Access Management (user onboarding/offboarding, AD group administration).
  • Basic knowledge of Endpoint Management for Windows/Mac devices and printers.
  • Familiarity with VPN and network access dependencies for collaboration tools.
  • Awareness of ITIL processes and service reporting metrics.
  • Understanding of incident management workflows and SLAs (Freshworks or ServiceNow).
  • Relevant certifications:
  • Microsoft 365 Certified: Administrator Associate
  • Microsoft Messaging Administrator (or similar)

Responsibilities

  • Manage O365 tenant administration including mailbox provisioning, distribution lists, shared mailboxes, and migration activities.
  • Configure and maintain Proofpoint email security policies (anti-spam, anti-phishing, DLP).
  • Monitor and troubleshoot mail flow issues such as bounces, delays, compromised accounts, and quarantines.
  • Administer Microsoft Teams including user provisioning, collaboration policies, access controls, and issue resolution.
  • Ensure email security and compliance, including oversight of DLP alerts and access governance.
  • Manage O365 licensing, conduct service health checks, and generate usage reports.
  • Coordinate with vendors for incident resolution and escalations.
  • Maintain up-to-date documentation for configurations, policies, and operational procedures.

Qualifications

Bachelor's or master's degree in computer science, Information Technology, or a related field.

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