Customer Service Associate

3 days ago

Mumbai, Maharashtra, India Tech Mahindra Full time US$ 60,000 - US$ 1,20,000 per year

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

  • Handle customer calls professionally and empathetically
  • Resolve queries and provide timely, accurate solutions
  • Document customer interactions and maintain records
  • Meet performance metrics including call quality, resolution time, and customer satisfaction
  • Participate in training and quality assurance programs
  • Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

  • Minimum qualification: 12th pass or graduate
  • Excellent verbal communication skills in English (neutral accent preferred)
  • Basic computer proficiency and typing skills
  • Willingness to work in rotational shifts (including nights/weekends)
  • Patience, adaptability, and a customer-first attitude

Employment Type

  • Full-time, permanent
  • On-site only (no remote work)

Benefits

  • Health insurance
  • Provident fund
  • Incentives for performance
  • Transportation

FRESHERS ARE WELCOME

Interested candidate share your CV on or

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