Learning & Development Manager | NLG
4 days ago
Job Description
- Conduct/review training needs analysis annually and budget accordingly;
- Plan training for future skill requirements and not just current;
- Ensure development and implementation of annual training plan training to address and narrow the performance gap;
- Maximise the use of Hotels Academic programs to address gaps in performance;
- Deliver all brand customer service and quality standards training to all members of the team;
- Maintain accurate reporting on the training delivery and learning programs implemented;
- Evaluate the effectiveness of the training for ROI and ROE;
- Seek feedback from participants and their managers for effectiveness of learning and development programs;
- Create a learning environment where each person has a personal development plan;
- Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
- Co-ordinate cross exposure and project based learning for star talent;
- Ensure all talent have access to learning opportunities;
- Participate actively in the Certified Trainers Network
Novotel
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