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KBS Junior customer care agent

2 weeks ago

Chennai, Tamil Nadu, India Kone Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Create, maintain (modify, convert, extend, block, delete) and administer data for one of the following processes: Cash & Bank, Purchase to Pay, Contract Administration, Master Data, Billing, Back Reporting, Reporting. Or any other processes being part of the SSC scope.
  • Ensure the data input is correctly completed
  • Execute the requester data entry or modification received from the Front Officer and upon approval from the Process Manager.
  • Contact the unit front officer for information when required.
  • Execution of process documentation
  • Registration and processing of Incoming & Outgoing documents on time
  • Daily reconciliation and corrective actions, if needed.
  • Contact Local Front officer for additional documentation
  • Log issues and discuss with or escalate to team leader
  • Deliver input for proper reporting
  • Support process improvements and harmonization activities
  • Participation in team meetings, process analysis and improvement actions.
  • Make sure process KPI's are met with high quality standards
  • Takes responsibility on complex processing activities
  • Checking the documents against company business rules
  • Communicate & follow-up with local supervisors in cases of problems via an email-like workflow tool
  • Act as a super user on process and / or application level within the team
  • Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes.
  • Make sure Reporting KPI's are met with high quality standards
  • May initiate process improvements and harmonization activities

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