Digital Global Cloud Operations Lead

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

In this role you will be reporting to the Senior Manager – Cloud Operations. The Technical Lead role will be the SME for Cloud Services, AWS, Azure & other related technologies. The role will be responsible for collaborating, developing, and managing Digital infrastructure Cloud solutions for HARMAN.

Your Team

You will be part of a global team distributed across India, USA, Mexico, and Europe - providing 24/7 cloud services.

What You Will Do

• Amazon Web Services Infrastructure Management, including VPCs, IAM, S3, EC2, EBS, and other cloud services.
• Manage multiple, simultaneous, fast-paced projects including infrastructure incident management, installations, patching, upgrades, etc.
• Work with business leaders and teams in executing business related projects primarily with the focus on technical and cloud infrastructure.
• Implementing new services and functionalities as required by business projects.
• Building automations to shorten repetitive tasks and bring consistency.
• Providing opinions on the architecture of Cloud solutions used in the organization.
• Handling Cloud operations tasks related to virtual infrastructure in AWS and Azure cloud
• Task Management of the cloud operations team including Service Requests, Change Requests, etc.
• Address any cloud infrastructure related issues with Project users and client technical team.
• Address concerns related to Cloud Security and Compliance
• Act as the first point of contact for major incidents from Cloud Operations team
• Supporting queries and concerns from various stakeholders and project teams using cloud infrastructure, and providing them recommendations on infrastructure and cost optimization
• Creating documentation for solutions and improving knowledgebase
• Assist, develop and produce reports for monthly Cloud Operations metrics on security remediations, cost optimization exercises, and operational enhancements.
• Collaborating with a diverse, globally distributed team.
• Participating in an on-call shift roster and working in shifts when required.

What You Need

• Bachelor's degree in Information Technology or Computer Science or related field.
• REQUIRED 7+ years hands-on experience in Cloud and Digital Infrastructure.
• Good understanding of networks, servers, load balancers and security concepts/tools.
• Experience in different flavors of Linux operating systems.
• Expertise and acumen to manage a global team that is spread across the world.
• Knowledge on ITIL process.

What is Nice to Have

• Strong communication skills including written, verbal and presentation
• Willingness to work in complex multi-national / multi-cultural environments
• Ability to manage multiple high priority efforts; competing priorities and flexibility to adjust to changing requirements.

What Makes You Eligible

• Be willing to work in an office or remotely
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• International Team of Experts working alongside with you
• Wide range of technologies, projects and involved regulations to broaden your experience
• Flexible work-from-home opportunities
• Opportunity to expand responsibilities and advance your career
• Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University's business and leadership academies
• Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Tuition Reimbursement
• "Be Brilliant" employee recognition and rewards program.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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