Technical Support Analyst

Job Description
Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.

About us:
Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.

About the opportunity we offer:
We are currently seeking a
Technical Support Analyst - Oracle Integration Cloud (OIC)
, to join our Digi Team team based in Noida.

• Responsible for providing incident resolution, change input and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional level
• Provide resolution of all Technical incidents or Request within the Oracle Fusion application and related Technology – SAAS, PAAS, OIC, VBCS, Oracle Functions, Database, Rest/SOAP and OAUTH.
• Responsible or contribute in providing/defining/validating technical architechture for new or existing interfaces or custom objects including proformance tunning and automation.
• Review or assist for submission on new technical infra request.
• Coordinate technical tasks and deliverables for Fusion Application and related technology projects
• Document resolutions to promote knowledge sharing for team and customers
• Co-ordinate testing with end users and or global team.
• Understands and follows Change Control Requirements
• Validates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external)
• Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met
• Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures
• Identify solutions for streamlining of business processes in Fusion Application to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reports
• Participate as technical/Functional contributor on Fusion Application projects to be delivered on time, within budget and with high quality, including our planned enhancement programme
• Actively Participate in weekly Global Team meeting on current issues and escalations.

Works under close supervision in execution of the following activities

• Following instructions for carrying out scheduled activities, ensuring quality adherence
• Assist with P1 monitoring and escalations
• Providing reporting to underpin SLAs
• Responding appropriately to system failures
• Level 1 & Level 2 analyse & troubleshooting of application tasks as directed
• Monitor & resolved workflow errors for certain ERP processes
• Run or assist with Ad-hoc projects as required
• Other duties as directed by the Support Manager & Global ERP Support and Operations Manager

About you:

• Bachelor's degree in computer science, Information Systems or related field is recommended
• Oracle Cloud Software as a Service (SaaS) Technical Development
• Good Experience with Oracle Cloud Data Conversion
• Good Experience with Oracle Cloud Report Writing/Data Extracts
• Expertise with Web Services and the use of Oracle Cloud delivered Web Services (SOAP & REST)
• Expertise with Integrating Oracle SaaS using PaaS
• Good Experience Extending Oracle SaaS Applications with PaaS
• Experience with Oracle Cloud Infrastructure (OCI)
• Experience with Oracle Identity Manager, LDAP, MS Active Directory, and Identity Propagation
• Experience with Oracle Cloud SaaS Security
• Expertise in Oracle Integration Cloud (OIC)
• Skill on : Java Cloud Service, Database Cloud Service, Visual Builder Cloud Service, Oracle BI Publisher, Oracle FRS (Financial Reporting Studio), OTBI (Transactional Business Intelligence), PL/SQL, SQL, Java, JavaScript, Groovy Script

Preferred:

• Strong customer handling skills and ability to lead & mentor team-members
• Excellent organizational and time management skills, strong analytical & problem-solving skills
• Ability to acquire, absorb, and apply complex business knowledge to problems quickly
• OCI Certified / ITIL Foundation Certification in IT Service Management
• Show strong initiative, proactive and persuasive
• Experience working with Implementation consultants is a plus
• Flexible working hours during peak business periods
• Flexible to work from GBS office.

Your career with us:
Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development

What's next?
Once receiving your application, our Talent Acquisition professionals will screen and match your profile against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.

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