Hiring @ For Associate Product Operation Analyst

5 days ago


Bengaluru, Karnataka, India Akamai Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

  • Understanding Akamai internal systems, data sources, and processes
  • Analyzing data from Akamai Product Catalog and related systems to identify issues or gaps
  • Updating and maintaining the Product Catalog and Product Pricing along with their related systems per the set cadence.
  • Supporting - field queries, customer queries and partner queries and be the first level of resolution. Escalate to engineering for a second level of support.
  • Working with the Marketplace team and the Akamai Sales team to coordinate the trial request.
  • Executing timely and safe deprovisioning of churned customer accounts. Also ensuring that accounts are deprovisioned with due diligence as per the set targets.
  • Building and maintaining relationships with stakeholders across the organization.
  • Understanding internal processes and figuring out automation opportunities

Preferred skills -

  • Have Bachelors in Engineering (E&CE/ CS/IS/IT) OR BCA/MCA OR MBA
  • Have experience in support/ business analyst / data analytics/analysis-focused roles.
  • Have excellent verbal and written communications skills.
  • Have good interpersonal, organizational, problem-solving, and analytical skills. Proficient in advanced Excel (pivot tables, formulas, macros)

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