Program Associate

2 weeks ago

Mumbai, Maharashtra, India Grexa AI Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About Grexa

Grexa AI is a venture-backed startup
on a mission to build the
world's first Marketing AI Platform for small businesses
- a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs
(scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We're funded, building fast, and assembling a high-performing team
to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

  • Create and implement processes to deeply understand the client's business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
  • Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
  • Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
  • Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
  • Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
  • Own the client journey end-to-end such that Grexa's renewal and revenue expansion objectives are met.

Requirements

  • 6 months to 2.5 years of work experience in Program Management, Operations, or Growth roles etc
  • Experience in designing and scaling operational processes.
  • Strong problem-solving skills with a focus on execution and delivering results.
  • Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
  • Excellent stakeholder management and communication skills.
  • Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

  • A high-growth environment with real ownership from day one — this is not just a role, it's a launchpad for your career
  • Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
  • Energy and agility of a startup with structured processes that support long-term growth
  • Tools, support, and mentorship to fast-track your learning curve
  • Access to cutting-edge AI-driven solutions and automation technology
  • Opportunity to be part of a mission that's transforming how businesses scale and serve their clients

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