Senior Support Engineer

3 days ago

Bengaluru, Karnataka, India Atlassian Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Overview:

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration.
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities

Qualifications:

  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
  • Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert
  • Experience working in an Enterprise environment or with Enterprise customers
  • Exhibit team-oriented and the ability to work with several people and roles
  • Experience in server-to-cloud migrations an added advantage

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit

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