Senior Support Engineer

3 days ago


Bengaluru, Karnataka, India Atlassian Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Overview:

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration.
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities

Qualifications:

  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
  • Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert
  • Experience working in an Enterprise environment or with Enterprise customers
  • Exhibit team-oriented and the ability to work with several people and roles
  • Experience in server-to-cloud migrations an added advantage

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit



  • Bengaluru, Karnataka, India Acqueon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Senior Product Support EngineerAs aSenior Product Support Engineerat Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You'll also guide junior team members and contribute to enhancing support...


  • Bengaluru, Karnataka, India Tek Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Senior Supplier QualityLocation:Bengaluru, Karnataka, IndiaEmployment type:Part-timeJob Summary:We are seeking an experiencedSupplier Quality ProfessionalTrainerwith 10+ years of expertise in managingsupplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical devices). The role...


  • Bengaluru, Karnataka, India TTK Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Senior Associate IT Support EducationalQualification: Diploma / Graduate in any disciplineExperience: 5+ YearsLocation: BangaloreShift: GeneralSummary: The Senior IT Support Engineer (L2) is responsible for providing second-level technical support, managing daily escalations, and ensuring IT operations align with security standards like ISO27001. This...


  • Bengaluru, Karnataka, India Ansira Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a Senior Support Engineer with 5+ years of experience in application support and development. The role involves supporting and enhancing client-facing platformsHands-on expertise in , SSIS, SQL Server, JavaScript.Knowledge of .NET/C#, HTML/CSS, and API integration is a plus.Familiarity with IIS hosting, Azure, Git, and JIRA.Provide L2/L3...


  • Bengaluru, Karnataka, India, Karnataka Tek Support Part time

    Job Title: Senior Packaging Engineering Trainer – Pharmaceutical IndustryLocation: RemoteJob Type: Part-timeJob Summary:We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver training...


  • Bengaluru, Karnataka, India Broadcom Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Job Description:VMware Cloud Foundation (VCF) Division OverviewThe VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria,...


  • Bengaluru, Karnataka, India infinite Computer Solution Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Here's a structured Job Description (JD) draft for the Sr. Service Desk Support Engineer & Lead, based on the details you provided:Job Description: Sr. Service Desk Support Engineer & LeadPosition OverviewWe are seeking a Senior Service Desk Support Engineer & Lead to join our IT operations team. This role is responsible for leading day-to-day Service Desk...


  • Bengaluru, Karnataka, India, Karnataka Acqueon Full time

    Role: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...


  • Bengaluru, Karnataka, India Oracle Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Applicants are required to read, write, and speak the following languages: EnglishDescription of the roleAs a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their...


  • Bengaluru, Karnataka, India Oracle Financial Services Software Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Senior Cloud support Engineer Applicants are required to read, write, and speak the following languages: English Description of the role As a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding...