Senior Product Manager

Who we are At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport. 3CLogic is a fast growing, venture-backed, SaaS "startup" with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located. We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite. If your interest is piqued, let's chat We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do Ever call a company or organization for help and wait on hold forever only to get to a person who can't help you? Well we are the ones that fix that 3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
  General Job Details: Position Name: Senior Product Manager – Contact Center Analytics & CX Integrations Experience: 7–10 years (with 5–6 years in CCaaS/CRM/CX Product Management) Job Type: Full-Time Location: Sector-142, Noida(Hybrid Working Model) Number of hires for this role: 01
Position Summary: We are seeking exceptional, experienced product managers who are driven to beat standards rather than simply meet them. You're committed, accountable, customer-centric, and focused on continuous improvement. This role is responsible for the planning and execution of one or more products within the 3CLogic Contact Center suite throughout its lifecycle. This includes defining the product vision, developing roadmaps, gathering and prioritizing requirements, and working closely with engineering, sales, marketing, business, and support teams to ensure business objectives and customer satisfaction goals are met. Primary Focus – Analytics, Dashboards, Reporting & APIs This position is heavily focused on productizing data, building customer-facing dashboards, enabling KPI tracking, and delivering self-service analytics capabilities. You will own the feature development lifecycle for reporting and analytics modules integrated with major CRMs and internal systems.
Key Responsibilities: ● Own and evolve the product roadmap for reporting, analytics, dashboards, and KPI frameworks. ● Drive product execution for self-service analytics and API-driven reporting capabilities. ● Translate customer and business needs into user stories and requirements that focus on operational insight and usability. ● Work with engineering and data teams to design, validate, and scale underlying data models and pipelines. ● Build intuitive, flexible dashboards and visualization experiences for both business users and admins. ● Define and track success metrics (adoption, usability, performance) for all reporting features. ● Engage with internal stakeholders (Sales, Marketing, Customer Success) and customers to refine use cases and improve outcomes. ● Collaborate with UX and documentation teams to deliver great user experiences and onboarding. ● Be the subject matter expert on reporting APIs, real-time and historical analytics, and Voice of Customer metrics.
Qualifications: ● 8–9 years total experience with 5–6 years as a Product Manager. Must have strong experience in Analytics, and either CX or CRM. Experience with CCaaS/Telephony is a strong plus. ● Strong understanding of Contact Center (Telephony/CCaaS) architectures including IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Omnichannel routing (voice, chat, SMS), and Queuing strategies. ● Experience working with analytics platforms (e.g., Power BI, Tableau, Looker). ● Hands-on knowledge of SQL, data modeling, and productizing data/APIs. ● Excellent communication and stakeholder management skills. ● Comfortable working in agile product environments and cross-functional teams. Preferred Skills ● Familiarity with ServiceNow, Salesforce, or similar enterprise platforms. ● Experience delivering Voice of Customer analytics or customer engagement dashboards. ● Exposure to enterprise SaaS delivery and reporting frameworks.
Benefits: -Flexible Working Hours. -Hybrid Working Style. -Personal Accidental Insurance. -Health Insurance to Self, Spouse and two kids. -5 days working week.
  3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.

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