Lead II, Systems

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Advanced Technical Support & Leadership

• Act as an escalation point for L1 and L2 cloud support teams for complex issues in Azure and AWS.

• Lead root cause analysis (RCA) and problem management for recurring or major incidents.

• Ensure high availability and performance of cloud systems through proactive monitoring and tuning.

• Provide technical governance and recommendations for infrastructure optimization and automation.

• Collaborate with solution architects on cloud architecture design and implementation.

Cloud Administration & Optimization

• Manage and optimize AWS and Azure resources including compute, storage, networking, and security components.

• Perform cost analysis and optimization, ensuring efficient resource utilization.

• Oversee backup, DR, and high-availability configurations for business-critical workloads.

• Implement cloud security policies, IAM controls, and compliance measures.

• Review and approve changes and deployments in alignment with organizational standards.

Automation, Integration & Innovation

• Design and deploy automation scripts for operations using PowerShell, Python, or shell scripting.

• Integrate monitoring and alerting systems (e.g., CloudWatch, Azure Monitor, Grafana) for visibility and proactive management.

• Support CI/CD and DevOps practices through automation and orchestration tools (Terraform, Ansible, Jenkins, etc.).

• Evaluate and implement new cloud services or solutions based on evolving project needs.

Service Improvement & Documentation

• Drive continual service improvement (CSI) initiatives across the cloud operations function.

• Maintain and update SOPs, knowledge base (KBase), and infrastructure documentation (AS-IS/TO-BE).

• Participate in disaster recovery (DR) drills and ensure system recoverability per policy.

• Mentor and train L1 and L2 engineers on advanced troubleshooting and cloud best practices.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 7+ years of experience in Cloud Infrastructure Management (Azure and AWS).

• Strong knowledge of EC2, S3, RDS, IAM, VPC, CloudWatch (AWS) and VMs, VNets, Azure AD, Resource Groups, Azure Monitor (Azure).

• Proven experience with performance tuning, capacity planning, and DR strategy implementation.

• Expertise in automation and orchestration tools (Terraform, Ansible, CloudFormation).

• Hands-on experience with security compliance, patch management, and identity management.

• Excellent troubleshooting and problem-solving skills with RCA preparation experience.

• Working knowledge of ITIL processes (Incident, Problem, Change, and CSI).

• Ability to coordinate with vendors, architects, and multiple internal teams for resolution and improvements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.