Lead II, Systems

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Technical Leadership and Support

• Provide technical guidance and escalation support to L1 and L2 teams for complex and critical issues.

• Ensure high system availability and reliability across the Windows and AD infrastructure.

• Suggest, design, and implement automation solutions for repetitive operational tasks.

• Drive Continual Service Improvement (CSI) initiatives and execution plans.

Windows and Active Directory Administration

• Maintain and reconfigure Active Directory Services, ensuring optimal design and performance.

• Perform root cause analysis (RCA) for major incidents and recurring issues.

• Conduct alert analysis and trend monitoring to identify and eliminate repeat incidents.

• Perform performance tuning in collaboration with OEMs and based on best practices.

• Maintain and update Availability and Capacity Management records.

Disaster Recovery and Documentation

• Plan and execute Disaster Recovery (DR) drills, ensuring readiness and recovery as per defined procedures.

• Prepare, maintain, and regularly update Standard Operating Procedures (SOPs) and Knowledge Base (KBase) articles.

• Maintain and update Infrastructure "As-Is" and technical documentation.

Azure and SSO Integrations

• Troubleshoot SSO issues, including ADFS and Azure SSO integrations.

• Manage and support Azure application integrations in hybrid environments.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 7+ years of hands-on experience in Windows Server Administration and Active Directory Management.

• Strong understanding of DNS, DHCP, Group Policy, and AD Replication.

• Expertise in ADFS, Azure AD, and SSO integration troubleshooting.

• Experience with Performance tuning, Capacity planning, and Availability management.

• Proven experience in DR drills, documentation, and RCA preparation.

• Knowledge of automation tools (PowerShell, scripting, or orchestration platforms).

• Familiarity with ITIL processes (Incident, Problem, Change, and CSI).

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.