IS Organizational Effectiveness Manager

What you will do

In this vital role you will serve as the Scrum Master for one or more of Amgens Process Development Product Teams, driving agile delivery of digital solutions that advance molecule selection processes. You will enable impactful, cross-functional teams by facilitating ceremonies, removing impediments, and promoting agile best practices.

You will play a pivotal role in advancing digital capabilities across Process Development and Manufacturing. Demonstrating state-of-the-art technologies, including Generative AI and Machine Learning, you will ensure the seamless flow of instrument data across operational business processes and applications enabling a unified data platform for robust, consistent, standardized data and analytics across the Amgen network. Additionally, you will help streamline the experience for Lab Scientists, Production Operators, Floor management, and Quality Assurance fostering Best-In-Class Process Innovation.

Role Description:

• Facilitate all Agile ceremonies: sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives.
• Work closely with Product Owners and team members to deliver prioritized backlog items with quality and predictability.
• Act as a servant leader, removing impediments and promoting continuous improvement.
• Track and handle sprint metrics, burn-down charts, and team velocity for improved clarity.
• Promote agile values and team collaboration to develop a culture of innovation and delivery perfection.
• Partner with Release Train Engineers and other Scrum Masters to coordinate cross-team dependencies and PI planning activities.
• Ensure adherence to Amgens agile delivery and compliance frameworks.
• Coach the team on Agile/SAFe principles and further adoption across the broader organization.

Basic Qualifications (Must Have):

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Infrastructure/IT or related field.
• Experience as a Scrum Master supporting product teams in a technology environment.
• Deep understanding of Agile frameworks (Scrum, SAFe) and tools (Jira, Jira Align, Confluence).
• Strong facilitation, coaching, and servant leadership skills.
• Experience with Tableau, Spotfire or similar tools for dynamic visualizations and metrics for tracking users, instruments and site data.

Preferred Qualifications (Good-to-Have):

• 5-8 years of domain knowledge in health and/or life sciences combined with Information Technology
• Good overall understanding of business, manufacturing, and laboratory systems common in the process development and manufacturing labs, as well as the integration of these systems through applicable standards
• Experience handling a globally distributed enterprise application platform
• Depth or breadth of expertise with offerings within the Lab solution landscape including ELN, inventory management, MES and scientific analysis tools
• Understanding of FDA regulations governing computer system validation and operation in biotech manufacturing and laboratory areas
• Strong analytic/critical-thinking and decision-making abilities.
• Established business partnerships and IS governance practices involving senior business partners
• Experience in quality assurance and change control processes

Professional Certifications:

• Certified Scrum Master (CSM), SAFe Scrum Master, or similar Agile certification (Preferred).

Soft Skills:

• Exceptional communication and collaborator management skills.
• Ability to collaborate across global teams and influence outcomes.
• Strong organizational skills to prioritize.
• Team-oriented and focused on delivering high-value solutions.
• Self-starter with a proactive approach to resolving challenges and driving innovation.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• Strong conflict resolution skills
• Ability to listen and react calmly under pressure.