GAIN - Central IT - Microsoft 365 Automation Engineer

Job Title:

Microsoft 365 Automation Engineer

Location:

Mumbai

Reports to:

IT Operations Manager

Direct Reports:

N/A

Primary Purpose

To design, develop, and maintain internal solutions within the Microsoft 365 ecosystem, driving automation, efficiency, and integration across business functions. The Microsoft 365 Developer will build and manage business applications, approval workflows, intelligent agents, and data integrations connecting Finance, HR, Legal, and Operations systems, supporting a unified and automated digital workplace.

Main Responsibilities:

MS 365 Developer is responsible for the design, development and maintenance of software solutions. Playing a key role in the design, build, and deployment of scalable software systems and the automation of business processes that drive efficiency, quality, providing measurable business impact

Solution Development and Integration

• Design, develop, and deploy Microsoft 365-based applications, sharepoint sites and automations using Power Platform tools (Power Apps, Power Automate, Power BI, and Dataverse).

• Create, maintain, and optimise approval workflows and process automations across Finance, HR, Legal, and Operations.

• Integrate back-office systems (ERP, HRIS, CRM, and document management) with Microsoft 365 tools to streamline data flow and enhance operational transparency.

• Develop Power BI dashboards and data models for reporting and analytics, supporting data-driven decision-making.

• Collaborate with stakeholders to capture business requirements and translate them into scalable digital solutions.

• Build and maintain connectors, APIs, and integrations for internal and external systems as required.

Automation and agents

• Implement intelligent agents and chatbots using Microsoft Copilot, Power Virtual Agents, or equivalent technologies to enhance user experience and productivity.

• Automate repetitive processes, document handling, and data synchronisation across departments.

• Continuously review and improve automation performance to ensure reliability and compliance with business standards.

Data and Reporting

• Support the design and development of the enterprise data warehouse and reporting environment.

• Manage ETL pipelines and dataflows between internal systems and Power BI datasets.

• Maintain data accuracy, consistency, and accessibility across integrated platforms.

Continuous Improvement

• Stay updated on Microsoft 365 technologies, Power Platform updates, and emerging automation trends.

• Provide recommendations for continuous improvement and adoption of new capabilities across the business.

• Support end-users and business teams through training and knowledge sharing.

Process, Quality and Information Security

• Manage your own workloads and ensure all committed work is completed within the iteration as per the item's definition of done

• Ensure all Work Items have appropriate test coverage and that it is integrated into the release process. Provide expertise for the team to achieve a higher level of test and code deployment automation.

• Attend CAB meetings as necessary and follow Gain's Change and Release process for Deployments.

• Adopt and enhance CI/CD processes tooling for automated deployments of both infrastructure and applications.

• Adhere to all Information Security policies as necessary implementing security by design in all developments

Professional skills/ experience:

• Proven experience developing within Microsoft 365 and Power Platform (PowerApps, Power Automate, Power BI).

• Strong understanding of automation design, approval workflows, and process optimisation.

• Experience integrating back-office systems (Finance, HR, Legal, Operations) using APIs, Graph API, or connectors.

• Familiarity with Microsoft Azure, Azure Functions, and Logic Apps.

• Knowledge of SharePoint Online development and document management solutions.

• Experience with SQL, data warehousing, and BI modelling.

• Understanding of DevOps and CI/CD for Power Platform or Microsoft 365 environments

Personal Qualities

• Problem solver.

• Great with people, can build trust and rapport across the entire organisation.

• Good communicator with clients and internally.

• Team Player commitment and flexible.

• Ability to prioritise and quickly resolve issues.

• Attention to detail.