Store Manager
2 weeks ago
We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store Manager responsibilities may include supervising assistant store managers, sales staff and other store staff.
Roles and Responsibilities
- Develop business strategies to raise our customers pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
- Ability to implement customer loyalty and focus on customer retention
- Analyze the Sales Trends in terms of product, design, color etc and work with the merchandising and inventory teams to procure the right stocks as per the customer requirement
- Understand customer feedback properly and ensure improvements as per the feedback
- Capture Google reviews from customers and try to ensure that the store is always at the best rating
- Train sales team to assist customers based on the SOPs given by the company and also based on the retail standards. Ensure that every customer attended by the sales team is understood well and guided as per their requirement leading to sales
- Maintain close relationships with regular customers, assist them personally and give them the required attention
- Organize sales and promotional events at the store based on the marketing campaign calendars
- Participate in local marketing campaigns and help in monitoring, implementing the same
- Have a close eye on competition and trends in the industry, conducting research from time to time.
Desired Candidate Profile
- Proven successful experience as a retail Store Manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
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