Logistics Coordinator

Position Overview

The Logistics Coordinator is an important operations position within the Business Process Outsourcing (BPO) portfolio for E2open. In this role a team member is dedicated to a customer and assigned the tactical management of the customers transportation within a specific work group, playing a critical role in the customers supply chain.

Responsibilities

• Responsible for providing logistics services for customers from beginning to end of the customers supply chain operation, including:
• Understand customer business requirements to inform the building and planning of loads (i.e. mode selection, multi-stop ordering, etc.)
• Select and route tenders to carriers defined by routing guide(s)
• Ensure coverage for all loads ahead of relevant milestones
• Manage appointment scheduling requirements relative to delivery plan to optimize the highest levels of service at the lowest landed cost
• Track execution of loads against relevant milestones to:
• Identify any risks to successful delivery
• Offer solutions or recommendations to all known risks
• Keep all relevant stakeholders informed with status updates
• Proactively interact with chosen carriers so that they have required information to ensure unimpeded transportation process for customer or to minimize delays of deliverables (i.e. actual arrival and departure times, PODs, etc.)
• Within the scope of customer specific SOPs, review, assess, make decisions to execute accessorial charge requests for approval or denial within an obligatory payment window
• Responsible for approving, denying, and/or reconciling costs relative to specific shipments
• Troubleshoot, recommend and implement solutions for customers
• Analyze service and cost implications to inform critical decisions made while building optimal load sequences and managing exceptions; including but not limited to rate negotiation, approvals, and carrier selection in spot-market workflows
• Team members must understand market conditions and effectively negotiate transactional load costs while staying within tolerance to market variance, and customer budgeted cost per unit (e.g. cost/lbs.)
• Responsible for significant levels of freight spend and decisions impacting freight cost for customers
• Proactively monitor status (and recommend steps for improvement) of KPIs including:
• On-time performance
• Tender acceptance
• Routing guide compliance
• Customer manager tasked to develop and maintain successful relationships as a trusted advisor at all levels of the customer organization
• Ability to participate in on-call/afterhours support via phone rotation as required by account assignment
• Ability to participate in holiday coverage plans and staffing to meet customer operational demands as required by account assignment
• Performs other duties as needed

Qualifications and Experiences

• Bachelors Degree (Supply Chain Management or related field) or 2+ years relevant and equivalent experience
• Experience with supply chain software (E2opens portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.)
• Experience with transportation across all modes, HOS regulations, equipment constraints, etc.
• Advanced computer skills, including full proficiency with Microsoft Office Suite
• Customer facing and/or supplier management experience is highly preferred
• Great interpersonal skills with ability to influence others without role power
• Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations
• Ability to read and interpret industry documentation

Physical Requirements

General office environment and responsibilities requiring:

• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
• Placing and receiving phone calls

May require travel as needed

What we offer:

• Health Insurance: EPS Pacifico Plan 2 100% covered.
• Indetermined Employment.
• Company Bonus Program.
• Referral program.
• Training programs.