Branch Manager
7 days ago
Job Title: Branch Manager
Location: Koramangala, Bangalore
Job Type: Full-Time (Mon to Sat) 10:00 AM to 7:00 PM.
Experience: 3– 5 years
About Us: White Gold is a technology-driven and innovative company that leverages advanced technology to provide exceptional service to our customers. As a leading player in the gold buying sector, we are dedicated to delivering unmatched value and satisfaction to our clients. With over 60 branches across Karnataka, Andhra Pradesh, Telangana and Kerala & a strong team of 250 employees, we have built a reputation as a trusted name in the market. Guided by our core values of integrity, innovation and customer satisfaction, we continue to redefine industry standards and exceed expectations.
Job Summary: Overseeing the entire sales process ensuring daily branch targets are met, supporting branch leadership by guiding and optimizing the gold purchasing. Monitoring sales performance daily, driving the team to meet and exceed targets through personalized coaching and strategic sales oversight.
Key Roles & Responsibilities:
1. Sales Process Oversight:
Oversee the complete sales cycle from customer greeting and product recommendation to negotiation and closing.
Ensure team meets branch-level sales targets via daily tracking and corrective coaching
Maintain and track stock levels; coordinate replenishment and manage dead/aged stock.
Prepare daily/weekly reports on sales, transactions, and inventory for branch head.
2. Negotiation & Customer Engagement:
Leverage advanced negotiation skills during gold valuation discussions to maximize margins.
Handle customer grievances promptly and professionally to ensure satisfaction
3. Process & Compliance Management:
Ensure strict adherence to SOPs, security protocols, stock handling, and transaction accuracy.
Perform regular stock audits and ensure equipment (weighing scales, POS systems) is functional.
Qualification Requirements:
Bachelor's degree or diploma in any technology.
Work Experience:
Education: Minimum graduate (preferable in Business, Commerce, or related fields)
Experience: 3–5 years, with direct exposure to gold buying, jewelry retail, or precious metal trading
Communication & Language: Excellent English, Kannada
Skills Required:
Strong leadership and team management
Proficiency in negotiation and customer engagement
Analytical skills for sales and stock reporting
Familiarity with SOPs, security protocols, and transaction processes
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