Ticketing Executive

6 days ago

Patparganj, Delhi, India Yuva Group Full time ₹ 2,88,000 - ₹ 3,36,000 per year

Job Description – Ticketing & Reservation

Location: Patparganj Industrial Area, Delhi

Company: Yuva Trip Pvt. Ltd.

E-mail:

Phone:

Requirement: Male Candidate

Experience: 1 – 10 Years

About the Role

As a GDS Ticketing Agent, you will play a vital role in assisting customers with their travel needs. Your responsibilities will include booking flights, issuing tickets, handling modifications/cancellations, and providing support for reservation-related inquiries. The goal is to deliver a smooth and seamless travel experience to our customers.

Responsibilities

  • Assist customers in booking flights and provide information on available airlines, schedules, and fares.
  • Process ticket reservations and issue electronic/paper tickets using Global Distribution Systems (GDS).
  • Handle ticket modifications, cancellations, rebookings, and refunds.
  • Provide exceptional customer service by resolving customer inquiries and issues.
  • Coordinate with airlines and travel suppliers for updated and accurate information.
  • Stay informed about industry trends, airline policies, and procedures.
  • Ensure compliance with company policies, SOPs, and industry regulations.

Qualifications

  • Prior experience in ticketing/reservation or the travel industry preferred.
  • Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
  • Strong knowledge of airline codes, fares, and flight regulations.
  • Excellent communication and customer service skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Ability to handle challenging situations calmly and effectively.

Key Skills

  • GDS expertise (Amadeus, Sabre, Galileo).
  • Strong communication and interpersonal skills.
  • Problem-solving abilities.
  • Teamwork and collaboration.
  • Customer service orientation.
  • Attention to detail and accuracy.
  • Ability to perform under pressure.

Job Types: Full-time, Permanent

Pay: ₹15, ₹28,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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