Senior Technical Process Executive

1 week ago

Hyderabad, Telangana, India Infosys Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities:Excellent communication skills to attend resolve client issues on calls chat mailExperience in using ticketing toolsExperience of resolving queries utilizing voice skill on any of VPN Drivers O365 driver installations Active directoryGeneral support knowledge of Operating systems across various platforms and basic concepts of networking cloud computingProductivity applications like Microsoft office toolsOpen to work in 24 7 and work from office environmentAnalytical problem solvers who will understand issues and to resolve customer issuesProblem solving skills and quick thinking to own resolve customers issues independently thoroughly efficientlyBeing proactive and show the utmost respect for customer s timeGood time management ensuring all contacts with customers add valueWork from OfficeMust adhere and non negotiablesExcellent in communicationNeed to work on US shift timingsNeed to complete specific and dedicated training programs set by the client24 7 flexible shiftsMin1 year technical support experience100 WFOPreferred Qualifications Any GraduatePreferred Skills:Customer Service->CS->Service Desk-> Voice->Chats->email Chats

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