Reservation Executive

3 days ago

Ahmedabad, Gujarat, India Techno Wise Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description

Job Description - Reservations Executive
 Process telephone and email reservations according to room and rate availability,
ensuring that full and accurate details are obtained and input accordingly into PMS.
 Deal with travel agent bookings, vouchers and credit requests, ensuring that the
hotel's policy is adhered to at all times.
 Process all reservations and extranet messages ensuring that all bookings are
accurate.
 To be fully conversant with rate groups and sales accounts procedures.
 To ensure that all reservations standards and procedures are met with regard to
reservations and system input.
 Update reservations, to input and record cancellations and amendments, making
sure all bookings are accurate.
 To liaise with sales, marketing and operations teams to ensure that VIP guests are
recognized as part of the VIP procedures, including room allocations, amenities and
arrival welcome.
 To determine from reservations any sales leads for future business and ensure these
are passed to the sales department.
 Ensure reservations are taken accurately & traces are in place for the front office to
follow up as required.

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