Field Service Engineer

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Position Overview:

As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role. Our Field Service Engineers are team players who think critically, take initiative, and demonstrate grit in getting things done. They work independently and as part of a team to ensure our solutions are delivered, installed, and maintained on an ongoing basis.

Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computational, and operational, as well as electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance, ensuring our customers receive optimal results from our machinery.

Key Responsibilities:

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
• Problem solves for operational or mechanical efficiency.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines.
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
• Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of "build as" assembly and testing procedure documents.
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
• Maintain close relationship with customer care centre (CCC) team and provide regular updates.
• Actively contributes to continuous improvement activities.
• Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
• Assist with training and development of new Field Service Engineers, as requested.

About you: 

• Relevant university degree level qualification such as Bachelor of Mechatronics Engineering/Mechanical Engineering/Engineering is preferred
• 5+ years of experience as a field service engineer or equivalent education
• Relevant knowledge of reading and interpreting electrical schematics
• An understanding / knowledge of electronics and electrical assembly and wiring
• Working knowledge of PC and MS office suite
• Ability to read, analyse and interpret technical procedures and/or governmental regulations
• Ability to solve practical problems
• Excellent customer service skills required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Fluency in English and Hindi (both written and verbal) is required
• Good written and verbal communication skills
• A positive attitude with a strong customer service mindset
• Knowledge in PC building, repairing and diagnostic testing
• Experience engaging with customers in a service delivery environment

Physical Requirements: 

• Able to perform frequent bending, kneeling, and standing, and work in confined spaces
• Ability to work under pressure
• Ability to lift up to 50 lbs., on a regular basis
• Ability to distinguish between the full range of colours in the colour spectrum
• No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables

Work Environment:

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
• Willingness and ability to work overtime, as requested

Travel:

• Ability and willingness to travel extensively up to 80% of the time in Madhya Pradesh, Maharashtra, Gujarat, Bangalore, and other areas domestically/internationally as required
• Must be willing to travel for 2 weeks at a time or more as required
• Must be able to drive without restrictions and possess a valid Driver's License
• Must be able to obtain a valid passport for travel

Why work for us: 

• Birthday leave - have a day off on us
• Onsite car parking
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed. 
• We care for the planet and want to make a difference for the future
• Superannuation employer contribution paid on top of base salary

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don't think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.