Senior Product Line Manager

Senior Product Line Manager - India - Hybrid

Product Line Management
Guindy, Chennai, Tamil Nadu

Senior Product Line Manager Product Operations

We are seeking a full-time Senior Product Line Manager to work closely with our Support organization and help drive the customer experience through a Product Management lens. This role will provide direct guidance on the customer experience through requirements with feedback from customers and our support and services teams and help bring the next-generation experience to our licensing program. While this role is expected to be heavily product operations focused, there is plenty of opportunity to expand into related feature work beyond the current scope, making this a perfect opportunity for the Product Manager looking to grow their skills. This is a highly visible position that will make a significant impact on the overall end-user experience with Gigamon.

• You are demonstrably customer-obsessed. We own the customer experience, and you will, too
• You have some experience in Jira and Aha
• You have prior product operations experience, including pricing/packaging support and services programs and SKUs.
• You have prior experience with SKU management end to end (Creation, updates, end of sale/support).

• Build a strategy for and deliver on the next evolution of our licensing portal experience. From requirements to execution and delivery through feedback from customers and iteration.
• Lead and align pricing strategy and specifics with the Support organization.
• Guide and manage price book updates.
• Drive NPI processes, including posting the latest software and announcements on the community portal.

• 5 years experience as a Product Manager.
• Has worked at a company providing hardware-based switching, routing, storage, virtualization, or security products and has strong infrastructure knowledge.
• Spent many years in a customer-facing post-sales role, ideally providing professional services, customer escalations, or technical account management in a hardware-based technology-related field such as network switching, security, or network performance monitoring, or has previous experience with Product Operations in a Product Management role.
• Strong communication skills (speaking, writing, listening) in both an internal, business partner and customer-facing role.
• Applications/Tools (Optional but nice to have): Experience working with SalesForce CRM, Jira, Aha
• BS degree in a related field.

This position will be at Gigamons corporate headquarters in Chennai, India,
Travel is estimated to be roughly 5 PERCENT .

At Gigamon, we understand that the perfect candidate doesn't mean the one who checks every check box. When we connect, come prepared with where you meet the requirements, where you have gaps, and how you plan to address the gaps. We're customer-obsessed, always learning, and looking for teammates who share those core Product Management beliefs.

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We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

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