Lead Business Analyst

2 days ago

Delhi, Delhi, India BOSS | Utility Solutions Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

Lead Business Analyst – BOSS Utility SolutionsLocation: Full-time travel to Saudi Arabia (on-site at client location)Type: Full-timeTravel Requirement: Onsite (Saudi Arabia) About Us: At BOSS Utility Solutions, we provide innovative utility management software that helps businesses streamline their operations. We aim to develop reliable, efficient, and cutting-edge solutions for our clients.

As we continue to grow, we are looking for a passionate and detail-oriented Lead Business Analyst to ensure the quality and performance of our products. Job Overview:We are seeking an experienced Lead Business Analyst to join our Digital Customer Experience (DCX) implementation team. This role involves working directly with utility clients in Saudi Arabia to gather requirements, configure DCX solutions, and support the successful delivery of Oracle Customer Experience for Utilities for (CX4U), Oracle Digital Customer Service (DCS), Oracle Digital Assistant (ODA) and Oracle Intelligent Advisor (OIA).

The ideal candidate will bridge the gap between business needs and technology, ensuring optimal use of Oracle Utilities platforms. Role & Responsibilities Work closely with utility stakeholders to gather and document business and functional requirements. Analyze existing business processes and propose improvements leveraging Oracle Utilities CX4U, DCS, ODA, OIA.Responsible for business requirement deliverables for CX4U, DCS, ODA, OIA.Act as a liaison between technical teams and business users to ensure alignment.

Support solution design, testing (SIT/UAT), training, and deployment activities. Prepare business process documentation, user stories, and configuration guides. Provide go-live and post-implementation support to ensure solution effectiveness.

Collaborate with cross-functional teams including Oracle product teams, developers, testers, and project managers. Maintain knowledge of Oracle Utilities product updates and industry best practices. Requirements Willingness to travel up to 1 year in Saudi Arabia.

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. Minimum 3–5 years of experience as a Business Analyst with projects focused on Water Utilities. Strong understanding of Oracle Utilities products, especially CX4U, DCS, ODA, OIA, CC&B, C2M, MDM, or related solutions.

Experience in full-cycle Oracle Utilities implementations or upgrades. Excellent analytical, documentation, and communication skills. Ability to work independently in a fast-paced, client-facing environment.

Preferred Qualifications:Full stack web requirements for front end (e.g. HTML, CSS, VB, OJET, Web3, JSP, Node. JS)Understanding of Saudi Arabia's utility sector and regulatory landscape. Experience working in the Middle East or GCC region. Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) preferred.

Experience working with GCC clients, especially in the energy or water sectors. Arabic language proficiency is a plus. Compensation & Benefits:Travel, housing and fixed per diem expenses covered.

· Opportunity to work on a high-impact, national-level utility transformation project.

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