Community Associate

4 days ago

Hyderabad, Telangana, India Q COLLECTIVE Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Position Title: Community Associate

Location: Hyderabad

Reports To: Community Manager

Position Overview:

The Community Associate is a key support role responsible for delivering exceptional day-to-day experiences for members and guests at The Quorum. This role focuses on frontline interactions, supporting floor operations, and assisting with private events and community engagement efforts. The ideal candidate is warm, attentive, and thrives in a dynamic hospitality environment.

Key Responsibilities:

  • Welcome and assist members and guests with check-ins, reservations, and general inquiries
  • Log service issues or member feedback and share with the Community Manager
  • Build rapport with members and understand their preferences
  • Maintain updated member profiles to support personalization
  • Support in resolving minor service issues or guest concerns on the spot
  • Assist in setup and on-ground coordination of private hires and member events
  • Support event communication: guest list checks, RSVP coordination, signage, and materials
  • Be available on-site during events to help troubleshoot and enhance the member experience
  • Maintain records of member feedback and assist in creating follow-up action plans
  • Keep internal trackers up to date

Skills & Qualifications:

  • 0 - 2 years of experience in hospitality, customer service, or a guest-facing role
  • Excellent communication and interpersonal skills
  • Friendly, presentable, and calm under pressure
  • Comfortable using basic tools like Google Sheets, email, and calendar
  • Prior experience in a premium hospitality environment is a plus
  • Flexibility to work shifts, evenings, weekends, and holidays

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