Customer Operations Executive

3 days ago

Kolkata, West Bengal, India Drivado Transfers Pvt Ltd Full time

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

  • Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.

  • Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.

  • Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

  • Respond to customer queries via email and phone in a professional and timely manner.

  • Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.

  • Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

  • Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.

  • Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

  • Comfortable with handling data and making calculations.

  • Proficiency in MS Excel.

  • Ability to work in double shifts.

  • Excellent communication (verbal and written) in English; additional language proficiency is a plus.

  • Ability to handle pressure and multitask efficiently in a fast-paced environment.

  • Strong organizational and time-management skills.

  • Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience:

  • 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Shifts:

  • Day Shift: 11am – 9pm

  • Night Shift: 9pm – 7am

6 Days Working (Rotational Week-Offs)

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Ability to commute/relocate:

  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your current salary?
  • What is your salary expectation?
  • What is your previous job role?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Kolkata, West Bengal (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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