IT Business Systems Analyst

Our Company
We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Role

• We are seeking a Business & System Analyst that is proficient in Certinia Billing and Finance & Accounting ERP to join our IT & Application Department
• This role demands a deep understanding of billing and accounting practices, particularly in expense management and accounts payables processes, client invoicing and accounts receivables processes, revenue recognition, WIP reporting and backlog reporting.
• The ideal candidate will effectively apply these practices within the Certinia PS Cloud and ERP Cloud applications.
• This position involves collaborating with key stakeholders across the business, finance and business relationship managers to manage application questions, implement changes and drive application enhancements along with working with the technical teams on a regular basis.

Key Responsibilities

• Supporting, administering and maintaining Certinia Billing and Accounting applications
• Supporting month end closure financial processes
• Monitoring system performance, troubleshoot issues and ensure smooth operation.
• Implementing and overseeing application changes and enhancements.
• Integrate seamlessly with Certinia Accounting or your preferred ERP system.
• Manage ordering, invoicing, cash application, and collections within the Salesforce platform.
• Provide full visibility of customer billings to sales, customer service, and delivery teams, improving customer service and reducing disputes.
• Automate your billing process, generate invoices accurately, and reduce payment processing time.
• Accommodate one-time bills, recurring bills, payment schedules, and batch invoicing while ensuring sales tax compliance
• Automate accounting entries for seamless integration with legacy ERP systems or real-time posting to Certinia Accounting

• Applying and supporting the accounting practices within the Certinia applications; including

• Implement and Customize invoice formats for email or printing

• Revenue recognition engine
• Time management
• Backlog management
• Invoicing and currency matters

• Work in progress reporting and project economics

• Stakeholder Collaboration :

• Acting as a liaison between the business, finance and business relationship managers to understand and address application-related needs.

• Providing technical solutions to meet business requirements.

• Drive the development and enhancements of the application relating to finance and accounting matters

• Conduct user training sessions on application functionalities and best practices

• Technical Support and Documentation :

• Offering technical support to internal teams regarding Certinia applications.

• Developing and maintaining comprehensive documentation for application processes and configurations.
• Ensuring data integrity and security within the applications.

What You'll Bring

• You'll have a minimum 3 years' experience as a Salesforce Administrator
• You'll have a minimum of 3 years' experience with Billing and Certinia Accounting (FinancialForce)
• Someone with a solid background in accounting practices, especially in accounts payable, accounts receivable and revenue recognition.
• Experience with WIP and backlog reporting is desired
• A demonstrated capability to work with business stakeholders to deliver effective technical solutions
• Agile delivery experience using methodologies like Scrum
• A qualification or degree in Computer Science, Accountancy or a related field is expected

• Additionally, you'll have strong capabilities in:

• Analytical Skills:

• Excellent problem-solving abilities to address integration and user management challenges.

• Strong attention to detail and data accuracy.

• Communication Skills:

• Effective verbal and written communication skills.

• Ability to convey technical information to non-technical stakeholders.

• Organizational Skills:

• Strong organisation skills with the ability to prioritise tasks effectively.

• Ability to work independently and as part of a team.

• Interpersonal Skills:

• Strong collaborative skills to work with cross-functional teams.

• Ability to provide user support and training with patience and clarity.

About Us
We're a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We're curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you're not just another employee; you're part of a tradition of excellence and a community working towards creating a digital future.

Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.