Systems Engineer

Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The role
The UC Engineer role requires an innovative thinker who can apply traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the HITACHI VANTARA Global Telecom for a globally distributed environment. This role requires strong demonstrated skills with the Microsoft Teams and O365 technology and regular interactions with cross functional teams, clients and vendors.

Responsibilities

• This individual will be responsible for producing all required deliverables including the following:
• Implement and support the Microsoft Teams solutions
• Provide day to day UC operational support for a global environment
• Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
• Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
• Develop and maintain strong professional relationships with IT/Business teams as well as end users
• Determine criticality of business issues, identify business impact and escalate problems to upper management
• Maintain accurate and timely status updates on tickets
• Assist in creating and reviewing technical documentation and operations guides
• Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
• International and domestic travel could be required - up to 10%

Qualifications
What you'll bring

• Requires 3+ years of technical experience in the field of Unified Communications and/or Telecommunications
• Bachelor's Degree in computer science, Engineering or another technical field
• Preferred vendor experience: Microsoft, AWS, VMWare, Cisco, Audiocodes, Polycom and Jabra/Plantronics
• Design and deployment experience with Teams, Skype for Business and/or O365
• Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
• Knowledge of AD, DNS, DHCP, Networking, Firewall technologies
• Experience with PowerShell or other other scripting tools
• Familiarity with one or more Contact Center solutions
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure
• Ability to work well with others in a team-oriented environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

About Us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.