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Job Summary:We are seeking an experienced and results-driven Branch Manager to lead our (Branch Location) team. The successful candidate will be responsible for managing the day-to-day operations of the branch, driving sales growth, and delivering exceptional customer service. Key Responsibilities:1.
Sales and Revenue Growth: Develop and implement strategies to drive sales growth, increase revenue, and expand market share.2. Branch Operations: Manage the day-to-day operations of the branch, ensuring efficient and effective use of resources.3. Team Leadership: Lead, motivate, and develop a high-performing team, providing coaching, guidance, and support to ensure excellent customer service and sales performance.4.
Customer Service: Ensure that customers receive exceptional service, resolving complaints and issues promptly and professionally.5. Marketing and Promotion: Develop and implement local marketing and promotion strategies to raise brand awareness and drive sales.6. Financial Management: Manage branch finances, including budgeting, forecasting, and controlling expenses.7.
Compliance and Risk Management: Ensure that the branch operates in compliance with company policies, industry regulations, and laws.8. Performance Monitoring and Reporting: Monitor and report on branch performance, including sales, revenue, customer satisfaction, and employee engagement. Requirements:1.
Education: Bachelor's degree in Business Administration, Tourism, or a related field.2. Experience: Minimum 5 years of experience in the tours and travel industry, with at least 2 years in a management or leadership role.3. Skills:
- Strong leadership and management skills.
- Excellent communication, interpersonal, and customer service skills.
- Proven sales and marketing skills.
- Ability to analyze financial data and manage budgets.
- Strong problem-solving and decision-making skills.
- Proficient in Microsoft Office and CRM software.
What We Offer:1. Competitive Salary: A competitive salary and bonus structure.2. Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.3. Opportunities for Growth: Opportunities for professional growth and development within the company.4. Dynamic Work Environment: A dynamic and supportive work environment with a team of experienced professionals.
