
Account Quality Manager
2 weeks ago
Job Description
Role:
The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.
Do:
- Implement deployment quality strategy for the assigned Accounts
- Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms
- Review and reallocate the priorities to align with the overall strategy of the line of business / business unit
- Quality control and Customer satisfaction
- Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account.
- Ensure completion of survey and address any queries in a timely manner.
- Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads
- Drive the account wise tracking of action planning identified for sustained CSAT in various projects.
- Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins.
- Support the Account Leadership teams for tracking and managing client escalation for closure.
- Early Warnings and Business partnership
- Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones.
- Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts.
- Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices.
- Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards.
- Continuous Improvement
- Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources
- Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement
- Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency
Support the collection of metrics to show the improvements- efficiency / productivity improvement.
Team Management
- Team Management
- Clearly define the expectations for the team
- Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports
- Guide the team members in acquiring relevant knowledge and develop theirprofessional competence
- Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the tea
- Track team satisfaction scores and identify initiatives to build engagementwithin the team
Mandatory Skills: PCI DSS .Experience: 5-8 Years .
-
Account Quality Manager L1
4 days ago
Hyderabad, Telangana, India Wipro Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob description:Job DescriptionRole:The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations &...
-
AI Video Editor
2 days ago
Hyderabad, Telangana, India Hiring Manager Full time ₹ 1,83,000 - ₹ 6,17,84,705 per yearDigital Mojo is seeking a Junior Video Editor who has the ability to think creatively andedit videos using new design concepts, graphics, and layouts based on clientrequirements.You will be responsible for the following:Provide conceptualized videos for social media in line with creative briefs.Format deliverables as per brand standards ensuring strong,...
-
Account Manager
1 week ago
Hyderabad, Telangana, India VIRASEN EXPORTS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt VIRASEN Exports, we are driven by a vision to connect Indian products with global markets through trust, quality, and long-term partnerships. Based in India, our firm is committed to delivering value-added, sustainable, and high-demand products that meet international standards. We specialize in sourcing reliable products aligned with...
-
Business Development Executive
3 days ago
Hyderabad, Telangana, India Hiring Manager Full time ₹ 2,50,000 - ₹ 5,00,000 per yearSKILLSSalesfield salesB2BCommunication SkillsNegotiation SkillsBusiness DevelopmentArea salesb2b salesbusiness developmentfield salesregional salesterritory salesJOB DESCRIPTIONAbout the Company: is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Based in Gurugram and proudly backed by YC and top...
-
Account Manager
1 week ago
Hyderabad, Telangana, India Tek Ninjas Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesManage and grow existing client accounts in the US Staffing domain• Partner with clients to understand business needs and deliver staffing solutions• Ensure timely fulfillment of client requisitions and maintain high satisfaction levels• Drive performance, quality metrics, and reporting for assigned accounts• Identify new...
-
Account Manager
1 week ago
Hyderabad, Telangana, India Rotodyne Engineering Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRotodyne Engineering Private Limited is a retailer of perforated sheets and power plant spares, located in Hyderabad, Telangana. The company specializes in providing high-quality engineering products essential for the efficient functioning of power plants. With a focus on innovation and customer satisfaction, we have established a solid...
-
Account Manager
2 weeks ago
Hyderabad, Telangana, India Sree Vidyanikethan Educational Trust (SVET) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAccount Manager ProfileExperienced and detail-oriented Account Manager with over 7 years of comprehensive experience in managing end-to-end accounting operations. Proven expertise in GST compliance, Tally ERP, financial reporting, budgeting, and statutory compliance. Demonstrated ability to maintain accurate financial records, streamline accounting systems,...
-
Accounting Manager
4 days ago
Hyderabad, Telangana, India Uber Full time ₹ 1,20,000 - ₹ 2,60,000 per yearAbout The RoleWe are looking to hire a highly motivated Accounting Manager for our Global Accounting Team that will play a critical role in managing a team of Senior Accountants in the accounting daily operation and month-end close processes, maintaining effective internal controls, leading process improvement initiatives and cross-functional projects. You...
-
Assistant Quality Manager
4 days ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a highly motivated and detail-oriented Assistant Manager Quality to join our BPO operations team. The role involves managing quality frameworks, driving continuous improvement initiatives, ensuring compliance with client and organizational standards, and leading a team of quality analysts to deliver excellence in customer...
-
Manager Global Accounting
2 weeks ago
Hyderabad, Telangana, India Amgen Inc Full time ₹ 20,00,000 - ₹ 25,00,000 per year*What you will do* In this vital role you will be our expert to provide day-to-day Cost accounting and/or Intercompany operations support and you will be responsible for delivering a timely and high-quality accounting close.The focus of this role will be to implement various processes within the Cost accounting and Intercompany functional teams. As our...