CRM & Automation System Manager
7 days ago
Role & responsibilities
- Implement and maintain an automation-based CRM system to manage student, batch, and client data.
- Design and configure automated workflows, dashboards, and reminders for students and staff.
- Manage data for over 50,000 students, including registration, attendance, training, certification, and placement tracking.
- Develop automation workflows and scripts using tools such as workflow builders or scripting platforms.
- Integrate CRM with WhatsApp, Email, and online registration portals for seamless communication.
- Automate report generation, follow-ups, and student performance updates for management.
- Create AI-assisted systems for online student registration and lead monitoring across India.
- Analyze student and placement data to develop real-time dashboards and performance insights.
- Coordinate with departments to ensure accurate data flow and timely information sharing.
- Maintain data security, regular backups, and access control across all digital systems.
- Identify and resolve system, automation, and integration-related issues.
- Collaborate with external software vendors for customization and technical support.
- Train institute staff to use CRM, automation, and data tools effectively.
- Document all workflows, automation processes, and operational guidelines.
- Continuously identify process improvements to increase efficiency and accuracy.
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