Telecaller

Job Description — Telecaller (CRE) / Inside Sales — Corporate Lead Desk Company: SCOTTLUMIN PVT. LTD. (SCOTTLUMIN–KYK)

Function: Central Inside Sales / Lead Desk (Corporate)

Location: Calicut

Work Hours: Mon–Sat, 9:00 AM–6:00 PM (IST)

Reports To: Sales Head and Director

Code of Honour: Teamwork + Grow Together

Role Summary Drive daily calling, qualification, and meeting/demo bookings for all lead types—B2B, B2C, B2P, and client references—and hand off promptly to field teams for closures. Maintain high call quality, strict Time Rules, and spotless CRM hygiene. No holding of company leads.

1. Key Responsibilities calling discipline: Place 120–150 calls/day and achieve ≥250 minutes talk time.
2. Instant lead handling: Call as soon as a lead appears; update CRM the same day.
3. Qualification: Confirm MAN (Money, Authority, Need); capture pain points, decision process, and timeline.
4. Appointments & demos (target): Book 20–30 appointments per day (meetings or demos); ≥60% of bookings must come from connected calls (connected = answered calls with two-way conversation).
5. Follow-ups: Do a Golden Hour follow-up within 20 hours after each meeting/demo; continue structured follow-ups until the next action is fixed.
6. Time Rules (must follow):

• First call: within 1 hour of lead arrival
• Second call: within 4 hours (fix appointment or qualify MAN)
• Hand-off to the field: within 2 hours after fixing the appointment/qualification
• Post-demo follow-up: within 20 hours

1. No holding leads: Company leads must be handed to the field after booking; no attempts to keep them back for personal closure.
2. CRM hygiene: Log every call, outcome, notes, next actions, and (where applicable) call recordings; move stages accurately.
3. Collaboration: Coordinate with Demo Executive and Field Sales; share daily plan, blockers, and outcomes with the Sales Manager.
4. Quality of conversation: Use approved scripts, AIDA flow, and objection handling; maintain brand tone and DNC compliance.

• KPIs (Measured Weekly/Monthly)Appointments booked/day: 20–30 (meetings or demos)
• Booking source mix: ≥60% of bookings from connected calls
• Calls/day: 120–150 | Talk time: ≥250 minutes
• Time Rules adherence: 100%
• Golden Hour follow-up: ≤20 hours post-meeting/demo
• CRM hygiene: 100% same-day updates
• Team conversion: 10–40% (orders ÷ qualified presentations)
• Incentives (as per company policy; total per sale = 5%). Salesperson closes alone: Salesperson gets the full 5%.
• If Demo Executive runs the demo: 1% to Demo Executive.
• If Telecaller completes first & second calls on time, hands off on time, and does required follow-ups: 1% to Telecaller.
• The remainder of the 5% goes to the Closer (Field Sales).
• Telecaller's self-sourced, single-handed closures: From the 2nd such sale onward, up to 5% (subject to policy/approvals).
• If a company lead is delayed/held: Telecaller incentive on that lead = 0%.
• Tools & Systems NeoDove/CRM, official dialer, WhatsApp Business, email templates, shared calendars; basic Excel/Google Sheets for reports.
• Eligibility: Graduate (any discipline).
• 0–3 years in inside sales/telecalling (freshers with strong communication skills welcome).
• Languages: English + local language(s).
• Comfortable with CRM, spreadsheets, and smartphone/desktop calling tools.
• Skills & Traits: Clear spoken communication, listening, and empathy.
• Persistence with professionalism; strong time management.
• Process-driven, accurate data entry; target orientation.
• Growth & Benefits Fixed salary + incentives (per policy); fast growth into Senior Telecaller / Inside Sales Executive / Team Lead based on performance.

How to Apply Email CV to with subject "Telecaller – Corporate Lead Desk (SCOTTLUMIN–KYK)" and include current CTC, notice period, and location preference.