Linux Support Engineer

2 days ago

Hyderabad, Telangana, India Minfy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are seeking a skilled
Linux Support Engineer
to join our Managed Services team.

The role involves providing 24×7 operational support, troubleshooting, and performance optimization for Linux-based systems across on-premise and multi-cloud environments (AWS, Azure, GCP).

The ideal candidate will combine deep Linux expertise with strong customer service skills and a passion for automation and continuous improvement.

Key Responsibilities

  • Provide L2/L3 support for Linux servers in a managed services environment, ensuring high availability and optimal performance.
  • Monitor system health and respond to incidents using enterprise monitoring tools (e.g., CloudWatch, Grafana, ServiceNow).
  • Perform regular maintenance tasks: patching, upgrades, kernel tuning, and security hardening.
  • Troubleshoot OS, network, and application issues, ensuring adherence to SLAs and ITIL processes.
  • Implement and maintain configuration management and automation (Ansible, Puppet, Chef, or similar).
  • Collaborate with Cloud, Network, and Security teams to support multi-cloud operations.
  • Maintain detailed documentation for standard operating procedures, root cause analyses, and change requests.
  • Participate in on-call rotation for 24×7 support and planned maintenance windows.
  • Work closely with clients to provide proactive recommendations for capacity planning, performance tuning, and cost optimization.

Required Skills & Qualifications

  • 3–6 years of experience in Linux/Unix system administration (RHEL, CentOS, Ubuntu, or similar).
  • Strong knowledge of cloud environments (AWS preferred; Azure/GCP a plus).
  • Experience with scripting/automation (Bash, Python, Ansible, or Terraform).
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, firewalls).
  • Hands-on experience with security hardening, patch management, and backup solutions.
  • Excellent troubleshooting and communication skills, with a customer-centric mindset.

Preferred / Nice To Have

  • Relevant certifications such as RHCSA/RHCE, AWS Certified SysOps Administrator, or Linux Foundation Certified Engineer.
  • Exposure to containerization (Docker, Kubernetes) and CI/CD pipelines.
  • Experience with FinOps or cost-optimization practices in cloud environments.

What We Offer

  • Opportunity to work in a global 24×7 Managed Services environment with enterprise clients.
  • Continuous learning and certification support (AWS, Azure, Linux).
  • Career growth into Cloud Engineering, DevOps, or Site Reliability roles.

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