Director - Process Excellence (US Healthcare)
1 day ago
Role Summary:
We are looking for a hands-on, execution-focused Process Excellence leader who will drive end-to-end process improvement, standardization, and operational efficiency. The Director Process Excellence will partner with Operations, Product, Technology and Client Teams to build scalable, tech-enabled processes that enhance productivity, quality, cost efficiency and client experience.
Key Responsibilities:
Process Excellence & Standardization
Hands-on Transformation Execution
Quality, Performance & Efficiency Improvement
Tech-Enabled Process Re-Engineering
Support Client Onboarding & Stabilization
Change Management & Stakeholder Engagement
Qualifications & Experience:
- 10-14 years of total experience, with at least 5+ years in process excellence/continuous improvement roles.
- Experience in Healthcare Operations (preferably US Healthcare) Coding/Scribing/RCM/Clinical Ops.
- Proven record of executing transformation projects personally not only governing or consulting.
- Strong exposure to Lean/Six Sigma tools (certification preferred but not mandatory)
- Ability to deep-dive into data, form hypotheses, test solutions and drive measurable impact.
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