Product Manager Growth

About 100ms

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.

We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.

You'll be joining a specialised team at 100ms focused on healthcare automation using AI.

What you'll do:

• You'll lead growth strategy for 100ms AI's healthcare automation platform, driving adoption of AI agents that eliminate patient access bottlenecks. You'll accelerate market penetration in specialty pharmacy, scale from early adopters to broader healthcare systems, and establish repeatable growth motions in the complex U.S. healthcare operations space.

Growth Strategy & Execution

• Shape the brand and establish thought leadership across the patient access workflow buyer journey—from specialty pharmacy partners to health systems and payers.
• Identify high-impact growth levers specific to healthcare automation and influence product roadmap (e.g., workflow integration depth, time-to-authorization improvements, referral conversion rates).
• Build and optimize go-to-market motions including pilot-to-production conversion, expansion into adjacent workflows (eligibility, appeals, case management), and land-and-expand strategies.
• Partner with engineering, sales and ops teams to ship growth-focused features that demonstrate clear ROI in reduced delays and administrative burden

Data-Driven Optimization

• Own key growth metrics, including pipeline generation, pilot conversion rate, time-to-value, automation rate improvement, workflow expansion, and net revenue retention.
• Quantify and communicate business impact: authorization turnaround time reduction, staff hours saved, patient start-of-therapy acceleration.
• Build frameworks to identify which speciality pharmacy segments, health systems, or workflows offer highest growth potential.
• Develop case studies and ROI models that resonate with healthcare operations leaders and pharmacy directors

Go-To-Market & Channel Development

• Scale channels relevant to speciality pharmacy and patient access stakeholders (NASP conferences, speciality pharmacy networks, healthcare operations LinkedIn, industry publications).
• Create compelling positioning around measurable outcomes: faster prior auths, reduced referral leakage, lower administrative costs, better patient access.
• Launch targeted campaigns for key personas (speciality pharmacy directors, patient access managers, health system ops leaders, payer organisations).
• Build thought leadership through healthcare operations webinars, workflow automation showcases, and industry events (NASP Summit, PBMI, speciality-specific conferences)

Market Development & Expansion

• Identify and prioritize expansion opportunities: new therapeutic areas, additional workflow types, health system direct sales, payer partnerships.
• Work with sales to define ideal customer profiles and buying patterns in specialty pharmacy vs. health systems vs. payers.
• Develop vertical-specific messaging for high-touch specialties (oncology, rheumatology, rare disease, etc.)
• Build partnerships with EMR/EHR vendors, specialty pharmacies, and patient access technology platforms.

Cross-Functional Leadership

• Work closely with sales to generate qualified leads who understand patient access pain points and have budget authority.
• Collaborate with product teams to ensure roadmap reflects market demands and competitive differentiation.
• Partner with ops team (critical for AI agent performance) to showcase automation quality and continuous improvement.
• Build relationships with clinical and compliance advisors to ensure messaging addresses healthcare regulatory concerns.

What you bring:

• Required Experience:-
• 2-5 years in growth, product management, or strategy roles at healthcare SaaS, healthcare operations technology, or B2B healthcare startups.
• Proven track record of driving growth in complex, regulated industries with long sales cycles.
• Strong analytical skills with the ability to build ROI models and business cases that resonate with healthcare operations buyers.
• Understanding of U.S. healthcare operations, particularly revenue cycle, patient access, or pharmacy operations.
• Comfort with ambiguity—you can navigate the messy reality of healthcare workflows while building scalable growth strategies.

You'll stand out if you have:

• Healthcare Domain Expertise:-
• Direct experience in speciality pharmacy, patient access, revenue cycle management, or healthcare operations.
• Prior work with prior authorisation, benefits verification, referral management, or patient intake workflows.
• Understanding of payer-provider dynamics, formulary management, and medication access challenges.
• Network within speciality pharmacy organisations (NASP), patient access forums, or health system operations

What we offer:

• Compensation & Benefits :-
• Competitive salary: ₹30-50 LPA based on experience and skills.
• Employee Stock Option Plan (ESOP) to share in 100ms's growth.
• Comprehensive health insuranceFlexible work arrangementsLearning & development budget.
• Opportunity to attend healthcare operations and AI conferences.

Why 100ms:

• Massive, urgent problem: Patient access delays affect millions of patients annually. Prior authorization alone delays or denies care for 1 in 3 patients. You'll help fix a broken system.
• Real-world impact: Your growth work directly translates to patients starting life-saving treatments faster and care teams spending time on patient care instead of paperwork.
• AI advantage: Work with cutting-edge LLM agents solving complex, high-stakes workflows—not just chatbots, but agents that navigate the messy reality of U.S. healthcare.
• Early-stage ownership: Join at the ground floor of healthcare automation. Define the market category, own growth metrics that matter, and shape how an entire industry thinks about AI.
• Specialisation focus: Starting with speciality pharmacy gives you deep expertise in a high-value, underserved vertical with massive expansion potential.
• Strong foundation: Leverage 100ms's proven track record in building reliable, scalable infrastructure—now applied to healthcare's hardest operational problems.
• Team & learning: Work alongside engineers building production AI agents, ops teams managing healthcare workflows, and leaders who understand both AI and healthcare deeply.

This role is perfect for you if you:

• Get energized by solving messy, high-stakes problems in healthcare operations.
• Want to see your growth work translate into real patient outcomes.
• Thrive in early-stage environments where you define the playbook.
• Can balance moving fast with the complexity of healthcare sales cycles.
• Understand that great healthcare products require both technical excellence AND operational know-how

Additional Information

• At 100ms, we value in-person collaboration for faster iteration and stronger product culture.
• Team members are expected to work from the office at least three days a week — Tuesday, Wednesday, and Friday.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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