Claims Analyst Manager

2 weeks ago

Hyderabad, Telangana, India Verisk Analytics Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Description

You will lead and manage a claims administration team responsible for: handling incoming correspondence via mailbox and/or system, creating and updating claims ensuring accuracy, raising payments, completing monthly spreadsheet returns and other claims administrative tasks. You will ensure compliance with company standards and regulatory requirements, monitor team performance and implement strategies for continuous improvement.

Responsibilities

Leadership & Development: Driving staff development through coaching, feedback, and performance management. Ensure targets are being met individually and as part of a team. Conduct performance reviews, regular one-to-ones & performance management plans (where applicable) for team members. Manage and control absence as per the business processes set in place. Identify opportunities for growth and promote a culture of continuous improvement.

  • Operational Performance: Ensure service levels fall within the standards adopted by the business and for the expectation of the customer. Maintain a high standard of quality on work produced to meet both internal and external audit requirements including reviewing for trends and identifying commonalities. Answering internal and external queries and/or complaints and ensuring service standards are met.

  • Process Improvement: Identifying and implementing ways to improve workflows within the team and across the operation. Liaise with applicable Managers or departments where issues arise and to support with streamlining processes to optimise efficiency.

Flexibility & Deadline Management: Manage day-to-day workflow of the team, prioritising claims and/or correspondence based on risk and/or SLAs. Ensuring we are working to SLAs and adapting to changing priorities.

Qualifications

Skills

  • Leadership experience is essential.

  • Strong organisational and communication skills.

  • Ability to work under pressure, effectively prioritise tasks and meet deadlines

  • Active Listening

  • Ability to coaching and develop people

  • Conflict resolution

  • Optimise team performance and manage employee efficiently

  • Informed timely and effective decision making

  • Attention to detail, ensuring quality standards are met

  • Confident and assertive

  • Resilience

  • Multitask and delegate tasks where required, whilst adapting to change where necessary

  • Patient

  • Target driven

  • Creating a positive and collaborative work environment.


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