Customer Care Representative

1 week ago

Mumbai, Maharashtra, India Ujjivan Small Finance Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM
  • Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc.
  • Handle customer enquiries & complaints received through BCs
  • Provide feedback to the CRM about product/process and contribute to the improvement
  • Engage in creating awareness about appropriate loan utilization/savings to the customers
  • Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking
  • Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM.

  • Support cashier in daily activities especially if cash disbursement and repayments are high

  • Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations

  • Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT)

  • Assist the Assistant CRM in coordination for internal and external audits in the Branch

Interested candidates can apply on below mentioned id -

Contact No

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