Salesforce or Microsoft Dynamics Implementation Lead

1 day ago

Bengaluru, Karnataka, India Zigsaw Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • Experience in customizing Salesforce or Microsoft Dynamics. Experience in integrating these systems
  • with other applications like QuickBooks NetSuite Business Central F& O and more
  • 6+ years of hands-on experience in SAAS product implementation and delivering multiple and complex
  • projects
  • Candidates having enterprise software background in the initial career phase and gradually moved to
  • the Implementation role.
  • Team Management experience
  • Excellent oral & written communication skills
  • Should be proficient in client interactions
  • Manage Coach and mentor Implementation team
  • Accountable for customer satisfaction during and post-implementation.
  • Ensure excellent usage of the product capabilities before handing over to the Support team.
  • Review all Implementation project plans identify and mitigate the risks and work with the project
  • managers/Leads to manage them closely for successful Go Lives.
  • Monitor project progress throughout the project life cycle communicate project status effectively to
  • senior management through reports presentations and individual meetings.
  • Build and provide direction to project teams create and foster communication among team members.
  • Manage Kick- off Meetings
  • Responsible for efficient and appropriate resource allocation.
  • Ensure that the team has all required competencies and is well trained.
  • Understands the challenges faced by the team and help them succeed
  • Capture and manage project risks and issues and associated mitigation strategies
  • Utilize analytical skills to make critical decisions and recommendations to solve project-related
  • problems
  • Sets the implementation strategy considering timelines impacts and risk
  • Helps address implementation road blocks remove obstacles or other constraints
  • Provide high-level guidance and recommendation to client about implementation and integration
  • procedures to add the greatest value for the client
  • Provide an escalation point for issue that may arise throughout the implementation period
  • Formulates proposals for new systems procedures and/ or processes
  • Acts as a liaison with subsidiary management and staff to resolve issues as needed

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