Online Reputation Management Executive

2 days ago

Mumbai, Maharashtra, India WhizCrow Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Location:

MIDC, Andheri East, Mumbai

Employment Type:

Full-Time (contract)

Work Schedule:

5 Days a Week (Rotational Offs)

Process Timings:

Rotational shifts
, including night shifts

Remuneration -

As per industry standards and capabilities

Only apply if you can join immediately, & Only Mumbai Candidates

About Us

WhizCrow is a global
Brand Authority Management

agency. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an
experienced ORM Executive

to join our team. You will be responsible for handling
customer inquiries and troubleshooting technical issues

via email and chat. with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

This role requires
excellent written English skills

, attention to detail, and the ability to
communicate effectively with global customers

. Also, if interest in sports

Key Responsibilities

  • Respond promptly to
    customer inquiries via email and chat

.
- Diagnose and
resolve technical issues

related to ISP, Telecom services, or similar industries.
- Provide
clear, step-by-step troubleshooting assistance

to customers.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal teams to escalate and resolve complex technical concerns.
- Ensure high-quality customer support while
meeting SLAs for response and resolution time

.
- Offer
multilingual support

, if applicable, to enhance customer experience.

Requirements

  • Minimum 0
    - 2

years of experience

in
email and chat-based customer support

.
- A graduate is a must
- Prior experience in
technical troubleshooting

(preferably in ISP, Telecom, or similar fields).
- Excellent English communication skills

(written & comprehension).
- Strong problem-solving skills and ability to
multitask in a fast-paced environment

.
- Customer-centric approach with an
emphasis on empathy and efficiency

.

Why Join WhizCrow?

  • Work with a
    leading Brand Authority Management agency

with a
global presence

.
- Opportunities for
career growth and skill development

.
- Competitive salary and performance-based incentives.
- A
collaborative and dynamic work environment

.
- Exposure to international clients and
multilingual customer engagement opportunities

.
- Health Insurance Cover

To Apply:

Send your resume to with the subject line
" ORM Executive Application – [Your Name]"

.

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