Online Reputation Management Executive

2 days ago

Mumbai, Maharashtra, India WhizCrow Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Work Schedule:
5 Days a Week (Rotational Offs)

Process Timings: Rotational Shifts, including night shift

Shift:
9-Hour Shift (Including 1-Hour Break)

Location:
MIDC Andheri East, Mumbai

Only apply if you are interested and can join immediately.

About WhizCrow

WhizCrow is a global
Brand Authority Management
agency with operations in
India, UAE, and the US
. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an
experienced ORM Executive
to join our team. You will be responsible for handling
customer inquiries and troubleshooting technical issues
via email and chat. The ideal candidate will have prior experience in
ISP, Telecom, or similar industries
, with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

This role requires
excellent written English skills
, attention to detail, and the ability to
communicate effectively with global customers
. Additionally, proficiency in
Italian, French, Japanese, German, or Spanish
is a
strong plus
, as we support a diverse international clientele. Also, must have an interest in sports.

Key Responsibilities

  • Respond promptly to
    customer inquiries via email and chat
    .
  • Diagnose and
    resolve technical issues
    related to ISP, Telecom services, or similar industries.
  • Provide
    clear, step-by-step troubleshooting assistance
    to customers.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with internal teams to escalate and resolve complex technical concerns.
  • Ensure high-quality customer support while
    meeting SLAs for response and resolution time
    .
  • Offer
    multilingual support
    , if applicable, to enhance customer experience.

Requirements

  • Minimum
    06 months-2 years of experience
    in
    email and chat-based customer support
    .
  • Prior experience in
    technical troubleshooting
    (preferably in ISP, Telecom, or similar fields).
  • Excellent English communication skills
    (written & comprehension).
  • Proficiency in any of the following languages is a strong plus:
  • Strong problem-solving skills and ability to
    multitask in a fast-paced environment
    .
  • Customer-centric approach with an
    emphasis on empathy and efficiency
    .

Why Join WhizCrow

  • Work with a
    leading Brand Authority Management agency
    with a
    global presence
    .
  • Opportunities for
    career growth and skill development
    .
  • Competitive salary and performance-based incentives.
  • A
    collaborative and dynamic work environment
    .
  • Exposure to international clients and
    multilingual customer engagement opportunities
    .
  • Health Insurance Cover
  • Cross-Project Exposure
  • Skill Training Workshops

To Apply:
Send your resume to with the subject line
" ORM Executive Application – [Your Name]"

Only apply if you are interested and can join immediately.

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