helpdesk executive

2 days ago


Delhi, Delhi, India Randstad MENA Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Description

Job Details
This job offer closes 25 November 2025.

Summary

Location: Pinto Park, Delhi
Client: A client of Randstad India
Type: Temporary

Posted: 26 September 2025

Reference Number: JPC

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Job Details
  • Technical Troubleshooting: Diagnose and resolve issues with computer systems, software, hardware, and peripherals.
  • Issue Documentation: Maintain detailed records of customer interactions, transactions, complaints, and resolutions.
  • Issue Escalation: Escalate unresolved or complex issues to the appropriate level of support personnel for further action.
  • Problem Tracking: Monitor and manage ticket queues, tracking the progress of issues from submission to resolution.
  • Customer Follow-up: Follow up with customers to ensure that issues are fully resolved and to solicit feedback.
  • Process Improvement: Provide feedback and suggest modifications to improve help desk procedures, tools, and customer support processes.
  • Knowledge Sharing: Contribute to maintaining and growing the knowledge base of help desk procedures and solutions.
  • Customer Support: Respond to customer queries and provide guidance on technical problems via phone, email, or chat.
Experience Required

Experience level not specified.


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