Content & Operations Specialist - 6116

Job Description: Content & Operations Specialist – Future Skills

Job Title: Content & Operations Specialist

Department / Business Unit: D2C

Reports to (job title): Product Manager – Future Skills

Description of role:

To lead the end-to-end development of high-quality content for future skills products and deliver

publishing operations for the future skills team. The role is central to delivering scalable learning

experiences by effectively managing publishing workflows and stakeholder co-ordination across the

product life cycle. This includes management of the complete lifecycle of creation, designing,

delivering and servicing of innovative print and digital solutions as well as managing content pipelines,

collaborating with subject matter experts, and ensuring all publishing processes are efficiently and

accurately executed.

Key Responsibilities:

Content Development:

• Lead content development and execution for future skills learning products across digital and

print formats.

• Collaborate with instructional designers, SMEs, and partners to ensure pedagogically sound,

engaging, and inclusive content.

• Oversee content workflows from concept to delivery, ensuring high standards of quality,

consistency, and brand alignment.

• Track and respond to trends in workforce development and emerging skills to shape content

priorities.

• Manage editorial calendars, content commissioning, and review cycles.

Publishing Operations:

• Own and manage the complete process cycle, from ISBN application to title creation and

feedback for all future skills products.

• Liaise with internal stakeholders including production, legal and finance.
• Develop and implement operational processes and tools to improve publishing efficiency

across projects.

• Maintain accurate documentation of all publishing outputs and ensure quality assurance.

Stakeholder Collaboration:

• Act as a bridge between content creators, academic consultants, commercial teams, product

development vendors and operations staff.

• Ensure alignment of content and operational deliverables with broader divisional and

organizational goals.

• Communicate progress and resolve blockers in cross-functional project teams.

Sales enablement:

• Conduct regular trainings for sales colleagues as well as clients (pre- and post-sales). Create

content for TSPs, marketing collaterals, webinars and other support programs. This will

include training of master trainer as well as conducting training sessions for internal and

external presenters.

• Feedback integration from sales or customer facing teams into content/product iterations

Job Description: Content & Operations Specialist – Future Skills

Skills and Experience:

Essential:

• 7+ years of experience in publishing
• Proven experience in educational content development or publishing, ideally in future skills,

vocational, or professional education contexts.

• Strong project management skills with the ability to oversee complex, multi-stakeholder

content workflows.

• Familiarity with publishing operations and processes.
• Excellent written and verbal communication skills.
• Ability to analyze market trends and learner needs to inform content strategy.

Desirable:

• Knowledge of digital content formats and digital-first publishing strategies.
• Familiarity with agile or lean product development methodologies or experience working in

sprint-based content development cycles

• Familiarity with SCORM, LMSs, platform considerations

Personal Attributes:

• Strategic thinker with strong attention to detail.
• Collaborative and adaptable, with a growth mindset.
• Comfortable working in a fast-paced, innovative environment.
• Highly organized, with the ability to manage multiple priorities