Process Coordinator

2 weeks ago

Delhi, Delhi, India Infodrive Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Process Coordinator

Location: Onsite

Experience: 1-3years (Operations / Process Coordination / MIS)

Employment Type: Full-time

Notice Period: Immediate to 15days preferred

About the Role

Were looking for a detail-oriented FMS Executive (Process Coordinator) to keep our operational workflows fast, accurate, and on-time. Youll coordinate with multiple departments, monitor FMS/MIS, remove bottlenecks, and drive the process to closure with clear communication and timely escalations.

Key Responsibilities

  • Process efficiency: Make processes faster, smoother, and effective; supervise process flow and ensure adherence to TAT.
  • Cross-functional coordination: Follow up with internal and cross-functional stakeholders to close pending tasks; align owners; report escalations as needed.
  • Quality & compliance: Maintain process quality by ensuring standards/SOPs and best practices are followed; identify gaps via FMS & MIS and close them.
  • Bottleneck removal: Target process bottlenecks; schedule work and activities; drive on-time, complete deliveries.
  • Reporting & MIS: Handle verification/validation of reports; create and maintain MIS; manage FMS/MIS data; automate recurring MIS where possible.
  • Data management: Check data accuracy, resolve MIS errors, and maintain audit-ready records.
  • Stakeholder updates: Prepare and present management updates; escalate exceptions to HOD/management for smooth, instant execution.

Must-Have Qualifications

  • 1–4 years in operations/process coordination/MIS/reporting.
  • Strong MS Excel (lookups, pivots, cleaning/validation); good internet research & data search skills.
  • Experience with FMS/MIS monitoring, TAT tracking, and stakeholder follow-ups/escalations.
  • Clear written & verbal communication; comfortable coordinating with multiple teams.

Good-to-Have

  • Exposure to report automation (e.g., Excel formulas/macros/Power Query).
  • Experience with SOP creation, process audits/monitoring, and quality frameworks.
  • Basic knowledge of service orientation and operations monitoring.

Behavioral & Soft Skills

  • Effective communicator; active listening & structured questioning.
  • Critical thinking; logical, data-driven decisions.
  • Time management; organized, multitasking, patient.
  • Honest, optimistic, system-driven; willing to learn and take new challenges.
  • Professional PR with stakeholders; "win-win-win" mindset.

Education

  • Graduate/PG in any discipline (Operations/Commerce/Management preferred).

What We Offer

  • Ownership of mission-critical processes with visible business impact.
  • Learning & growth opportunities; supportive team culture.
  • [Perks: Health insurance, performance bonus, etc.]

How to Apply

Apply via Naukri or email your CV to

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