Service Desk Analyst

Service Desk – AnalystRole Dimensions: The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and...

Job DescriptionJob Title: Service Desk Analyst L0Req Id: 105840City: MumbaiState/Province: MaharashtraPosting Start Date: 10/27/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

Job DescriptionJob Title: Service Desk Analyst L0City: MumbaiState/Province: MaharashtraPosting Start Date: 12/10/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

Description Service Desk L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. Service Desk L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at...

Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000...

Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000...

Experience and Skillsets required:At least 3+ years of experience in IT Service Desk roleExcellent customer service skills with a high level of focus on qualityAbility to communicate in a clear and professional mannerProblem solving and analytical skills and ability to work under pressureExcellent inter-personal skills (verbal and written)Clear understanding...

DescriptionThe RolePlease enter the responsibilities of the role Manage escalated tickets from Service Desk L1 and other support group. Performs advance troubleshooting and handles more complex issues or unresolved incidents/request. Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require...

Managed engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS toolKnowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application managerImplementation and deploying ITIL processes in toolGood understanding of Security...

Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...