Channels(ContactCentreAutomation)Sr Con/Manager

6 days ago

Bengaluru, Karnataka, India EIL Global IT Solutions and Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a leading IT services provider operating across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, the company specializes in a broad spectrum of IT infrastructure services including desktops, servers, networks, and data centre technologies. With a strong presence in digital transformation, EIL Global drives enterprise success through professional and managed services, focusing on AIOPS, AI-based workforce automation, and blockchain solutions.

Job Overview

EIL Global is seeking a Channels Contact Centre Automation Senior Consultant Manager to join our team. This full-time role is based in Bengaluru, Pune, or Hyderabad. The candidate should have a minimum of 7 years of relevant experience and will be responsible for driving key initiatives around contact centre automation and digital transformation. This is a senior-level position requiring a deep understanding of technological advancements and automation to support business strategies.

Qualifications and Skills

  • In-depth experience with contact center automation (Mandatory skill) to streamline and optimize contact center processes for improved efficiency and customer satisfaction.
  • Proven expertise in digital transformation (Mandatory skill) to drive technological advancements and implement innovative solutions.
  • Advanced skills in PM Channels Contact Center Automation (Mandatory skill) to manage and lead project implementations effectively.
  • Strong program governance abilities to oversee and ensure adherence to project milestones and budgets.
  • Proficient in AI/ML technologies for integrating intelligent solutions into business processes and enhancing operational capabilities.
  • Excellent stakeholder management skills for effective communication and relationship-building with internal and external parties.
  • Solid experience in process optimization to identify and implement improvements in workflow efficiency and effectiveness.
  • Comprehensive understanding of BA Channels Contact Center Automation for successful business analysis and solution development.

Roles and Responsibilities

  • Lead and manage automation initiatives in the contact center environment, ensuring alignment with business objectives and goals.
  • Develop and implement strategies for digital transformation, leveraging leading-edge technologies to enhance customer experiences.
  • Collaborate with cross-functional teams to govern and manage program execution, ensuring timely delivery and quality outcomes.
  • Engage with stakeholders to gather requirements, provide insights, and ensure solutions meet enterprise needs and standards.
  • Conduct thorough process analysis and optimization efforts to drive operational efficiencies and reduce costs.
  • Integrate AI/ML capabilities into automation projects, enhancing the intelligence and responsiveness of contact centre solutions.
  • Ensure robust project management practices, aligning initiatives with strategic objectives and measuring overall success.
  • Provide leadership and mentoring to junior team members, promoting knowledge transfer and skill development.

  • BA - Transaction Banking(Sr Con & Manager)

    6 days ago

    Bengaluru, Karnataka, India EIL Global IT Solutions and Services Full time ₹ 10,000 - ₹ 20,000 per year

    BA - Transaction Banking(Sr Con & Manager)Exp:7-13yrsLocation: Bangalore, Pune,Company OverviewWe are EIL Global, an IT services provider in the Asia Pacific and EMEA regions, focusing on desktops, servers, networks, and data center technologies. Headquartered in Adelaide, Australia, we support digital transformation for enterprises with professional...

  • Manager / Sr. Manager Tool Room

    11 hours ago

    Bengaluru, Karnataka, India Adore Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Manager / Sr. Manager Tool RoomJob DescriptionComplete Tooling knowledge and experience in Cold Forging, Hot Forging, precision Machining & Gear Cutting process. Handling Die Shop, Tool Crib & Tool resharpening team & Part process knowledge on Shaft, Gears, CAM Shaft & Con Rod. Budget preparation based on CPC & Controlling daily consumption as per BP...

  • Channel Manager

    4 days ago

    Bengaluru, Karnataka, India Jobadda Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description:The Channel Manager is responsible for managing and developing the companies products and services. This role involves building and maintaining strong relationships with channel partners, driving sales growth, and ensuring that partners have the resources and support they need to succeed.  They would also look for new channel partner to...

  • Channel Sales Manager

    6 days ago

    Bengaluru, Karnataka, India Plumeria Holidays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe are a team of enthusiastic individuals well-versed in the fun and rigors of traveling. Plumeria Holidays is dedicated to helping our customers plan and book their dream vacations. Our travel agency brings expertise and personalized service to create memorable travel experiences for our clients.Role DescriptionThis is a full-time on-site...

  • Manager- Branding and Channel Management

    4 days ago

    Bengaluru, Karnataka, India Jobadda Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Description:An experienced and creative Manager to lead our branding, channel management, retail design, and experience efforts. The ideal candidate will have a strong understanding of branding principles, channel management strategies, and retail design concepts. They will be responsible for developing and implementing strategies to enhance our brand...

  • Channel Account Manager

    6 days ago

    Bengaluru, Karnataka, India Fortinet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Channel Account ManagerThe Channel Account Manager (CAM) will build and promote the company's position as the worldwide leader in Unified Threat Management, specifically through the partner community within the assigned territory. Must be a key contributor to the revenue growth of the region, and manage to the company growth targets. Accountable for managing...

  • Channel Sales Manager

    1 week ago

    Bengaluru, Karnataka, India Moshi Moshi - The Communication Company Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Us:We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla...

  • Channel Sales Manager

    6 days ago

    Bengaluru, Karnataka, India KrazyBee Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job OverviewTheChannel Sales Managerfor Loan Against Property (LAP) is responsible for driving the sales of LAP products through a network of partners, agents, and brokers in a specified region. This role will focus on managing channel partnerships, developing sales strategies, and ensuring the achievement of sales targets for the LAP product. The ideal...

  • Channel Sales Manager

    11 hours ago

    Bengaluru, Karnataka, India Definer Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Overview:The Channel Sales Manager will be responsible for developing and managing strong relationships with channel partners, brokers, and real estate agents to drive property sales in Bangalore and surrounding markets. The role involves expanding the channel partner network, training and motivating them, ensuring sales targets are achieved, and...

  • Channel Sales Manager

    2 weeks ago

    Bengaluru, Karnataka, India Jobs N Ta Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Channel Sales Manager is responsible for developing and managing a network of distribution partners or channel sales teams to achieve sales targets, increase market share, and ensure customer satisfaction.