Senior Associate,Treasures Relationship Manager, Consumer Banking Group

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBSTreasures clients having an AUM => INR 20 Million through "need-based approach" and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey AccountabilitiesAcquire and upgrade quality Treasures clients in the branch location areasEngage with existing customers to deepen the wallet share through retention and growth of AUM.Accountable for achieving monthly & annual volume and revenue objective, as agreed.Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growthEnsure proper implementation & execution of product strategies through effective relationship management.Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositionsEnsure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.Drive and deliver exemplary customer service in the local market and uphold DBS service standards.Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.Job Duties & responsibilitiesEstablish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 MEnsure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers.Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team workWork closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.To exercise appropriate due diligence while on-boarding and engaging with clients.Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management spaceRequirementsSound understanding of financial planning and wealth management products in IndiaIn-depth knowledge of local market and competition.AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred QualificationsGraduate / Post Graduate with MBA in relevant fieldCore CompetenciesEffective probing and listening skills.Strong Relationship Management and influencing skillsSelf-driven and ambitious.Good written and verbal communication skillsResults-orientated & the ability to deliver results under pressureUnderstanding of competitive positioningStrong service orientation, customer-centric behavior.Focused on developing image and good will of the brandCreative, inquisitive mind with problem solving abilities.Ability to deliver results within tight timelines.Attention to details, analyzing abilities.Technical CompetenciesUnderstanding of HNI Sales/ wealth management product suite, platforms and operational proceduresUnderstanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.Understanding of KYC requirements & Anti-money Laundering Policies.Knowledge of financial markets and products to assist in meaningful engagement with clients.Work RelationshipManagement of clients and prospects for acquisition and deepening of wallet share.Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients.Mandatory TrainingGCAP (Group Customer Acceptance Policy)BCAP (Business Customer Acceptance Policy)AML (Anti Money Laundering) and KYC GuidelinesPIP (Personal Investment Policy)ORM (Operational Risk Management)Information Security PolicyDBS India - Culture & BehaviorsPerformance through Value Based PropositionsEnsure customer focus by delighting customers & reduce complaintsBuild pride and passion to protect, maintain and enhance DBS' image and reputationEnhance knowledge base, build skill sets & develop competenciesExecute at speed while maintaining error free operationsMaintain the highest standards of honesty and integrity-en-en