Customer Success Internship

6 days ago

Ahmedabad, Gujarat, India Ecolibrium Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the
SmartSense
platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support.

Responsibilities:

  • Onboard new clients onto the SmartSense platform in accordance with the requirements outlined in scope documents.
  • Ensure seamless transition and setup for clients, addressing any concerns or issues promptly.
  • Develop customized dashboards and Excel reports tailored to meet the specific needs of clients.
  • Ensure accuracy and clarity in reporting to facilitate informed decision-making.
  • Collaborate with internal stakeholders and clients to understand their requirements effectively.
  • Deliver solutions and services that align with stakeholder expectations and project objectives.
  • Demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and internal teams.
  • Provide training to clients on the functionalities and features of the SmartSense platform.
  • Proactively identify opportunities for improvement in the overall onboarding process.
  • Provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations.

Qualifications and Skills required:

  • A minimum of a bachelor's degree in a relevant field is a must for this role.
  • Interest and Experience in
    client
    onboarding, reporting, and stakeholder management roles.
  • Proficiency in Microsoft Excel and other relevant software applications.
  • Experience with dashboard and data visualization tools.
  • Experience in creating intuitive and visually appealing dashboards is essential.
  • Strong analytical skills and attention to detail.
  • Excellent interpersonal and communication skills.
  • Knowledge of BI tools such as Power BI and Tableau is a plus.
  • Basic understanding of energy management and sustainability principles.
  • Assets technical knowledge will be considered an advantage

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